Concierge – Seasonal Advisor

THE ROLE

As a Seasonal Concierge Advisor, you will:

• Deliver world-class client service across all channels including Live Chat, Phone, and Email
• Sell clothes and earn client confidence through unparalleled styling expertise
• Resolve client inquiries efficiently, ensuring the highest levels of satisfaction
• Meet and exceed established performance targets

THE QUALIFICATIONS

The Seasonal Concierge Advisor has:

• The passion for providing world-class client service and building long lasting client relationships
• An aspirational sense of individual style
• An understanding of Aritzia’s brand vision and style fundamentals with a focus on trends and cultural influences
• An understanding and a passion for the industry in which we operate
• The desire to thrive on a high-performance team
• The commitment to learn and apply Aritzia’s values and standards
• The ability to communicate effectively in English (written and verbal)
• The aptitude for learning and navigating diverse technology systems

Retail, contact centre, customer service or hospitality experience is considered an asset.

THE LOGISTICS

As a Seasonal Concierge Advisor, you have:

• The ability to start throughout September through November
• The ability to work 24-30 hours per week for mandatory training in your first two weeks
• The ability to work shifts within our operating hours of 9AM - 9PM EST (including evenings and weekends). Note hours of operation are subject to change based on business needs.
• No extended time off from November through January during our peak sales events

Actual hours scheduled each week will depend on your availability and business volumes.

THE COMPENSATION

The typical hiring range for this position is $20 - $30 CAD/hour. The final agreed upon wage may vary based on factors such as job-related knowledge, skills and experience.

Aritzia’s Everyday Luxury compensation package goes beyond base compensation with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces, elevated employee perks and experiences - we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount – Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
• A-OK Commissary & Café – Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and café is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
• The SET – Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes, and optional personal training. Open 7 days a week, it works out well.
• Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
• Aspirational Workplace — Our distribution centres are specially designed to be places of creativity, productivity and inspiration. They’re also dog friendly. Woof.
• Amenities – Additional amenities include shower facilities with elevated complementary conveniences, bike rooms, and more.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

We’re committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment-related messages from other domains, please disregard them.