Customer Service Representative
- Full-time
POSITION SUMMARY
:
Reporting to the Manager, Administration, the Customer Service Representative is responsible for responding to phone calls and emails and provides customer service and administrative support for the Licensing & Consumer Service Branch. He/She/They responds to customer inquiries by phone and email, provides accurate information regarding licensing requirements and regulatory obligations, explains the Homeowner Protection Act and maintains records, and performs clerical functions that support Licensing & Consumer Services daily operations. The position provides licensing information, manages a shared inbox, and responds to a high volume of inbound calls regarding licensing, renewals, applications, amendments, new home registrations, owner builder authorizations, compliance matters, and appeals.
CANDIDATE PROFILE:
The successful candidate will have the following:
EDUCATION & EXPERIENCE:
High school graduation and completion of a post-secondary course in office or Business Administration or other relevant field.
Sound experience working in a regulated environment and applying policies and procedures in a day-to-day operation.
Sound experience working in a Customer Service Experience role.
Or an equivalent combination of education, training and experience acceptable to the Employer.
KNOWLEDGE, SKILLS AND ABILITIES:
Good understanding of the legislation, processes, and procedures associated with licensing, license and renewal applications, amendments to licenses, new home registrations, owner builder authorizations, requests to sell, and reviews, and appeals.
Good working knowledge of computer applications including MS Word and Outlook and ability to maneuver between applications with ease; ability to use the internet to locate relevant information/data.
Good keyboarding skills with a minimum of 50 wpm keyboard speed with 90% accuracy.
Excellent oral and written communication skills, with solid command of English grammar, spelling, and punctuation.
Excellent interpersonal and customer relations skills, with the ability to demonstrate patience and tolerance and exercise tact, diplomacy, and good judgement when dealing with upset, angry, or abusive clients with diverse cultural, educational, and socio-economic backgrounds.
Good problem-solving skills.
Ability to maintain confidentiality protocols.
Ability to apply legislation, regulations, and other information sources for the purpose of assessing and explaining eligibility.
Ability to plan and meet deadlines and adapt to changing priorities without compromising on the quality of work.
Ability to work independently and work co-operatively in a team environment.
Indigenous candidates are welcome to connect with an Indigenous team member in our organization to discuss the recruitment process and our workplace, please contact to arrange a call.