Planet Fitness - Assistant General Manager - College Park

Toronto (College Park), ON 444 Yonge Street, Toronto, ON M5B 2H4, Canada

Assistant Manager – The selected candidate will start at a base wage of $21.00 per hour.

Responsibilities

• Assist in recruiting, hiring, training and developing a high‑performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests, and ensure staff follows superior customer service guidelines.
• Assist in staff management and provide backup support to the Club Manager as needed.
• Assist in scheduling and supervising staff to ensure that all shifts are regularly covered.
• Ensure staff provides a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Assist in approving and processing weekly club payroll and preparing necessary paperwork in a timely manner.
• Provide backup support for any absent employee.
• Lead by example with involvement in all front‑desk related activities: greeting members and guests, answering phones, checking members into the system, touring and signing up new members, logging amenities, and communicating updates or events.
• Facilitate all member requests and help resolve member issues and questions.
• Assist in overseeing cleanliness and maintenance of the facility, including front‑desk area, lobby, and regular club upkeep such as mopping, trash removal, window and mirror cleaning, and re‑racking weights.
• Ensure the safety of employees, members and club property by determining when equipment or facilities require repair and communicating to the Facilities and Maintenance team in a timely manner.
• Assist in ordering supplies using the club budget and tracking various statistics and reports on a weekly, monthly, and annual basis.
• Assist in managing marketing efforts to ensure all staff are aware of and trained on all marketing promotions.
• Additional duties as assigned based on club needs.

Qualifications & Requirements

• Must be 18 years of age or older.
• High school diploma or GED equivalent required.
• One to two years of experience in a customer‑service environment, preferably in a gym or retail setting.
• Current CPR certification required.
• Basic computer proficiency (Microsoft Office Suite).
• Strong customer‑service and problem‑resolution skills.
• Solid supervisory, diplomatic, and listening skills.
• Hard‑working, enthusiastic, energetic, and passionate about health and fitness.
• Ability to work independently as well as part of a team.
• Valid driver’s licence with an acceptable record and reliable transportation.

Physical Demands

• Continual standing and walking during the shift.
• Continual verbal communication in person or on the phone.
• Ability to occasionally lift up to 50 lbs.
• Occasional exposure to toxic chemicals during the shift.

EEO Statement

Taymax Group is an equal‑opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment that welcomes talent from all backgrounds and perspectives. Our success is directly related to our people, and as a company, we strive to foster an inclusive environment where everyone works toward a common goal—to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, non‑intimidating environment. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, or any other protected characteristic. Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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