Talent.com
DIVERSEcity Community Resources Society
Account Representative - CasualDIVERSEcity Community Resources Society • Surrey, CA
Account Representative - Casual

Account Representative - Casual

DIVERSEcity Community Resources Society • Surrey, CA
30+ days ago
Salary
CA$30.95 hourly
Job type
  • Temporary
Job description

The Account Representative is responsiblefor establishing and maintaining relationships with key accounts, providing customer service and ensuring contract staff are scheduled as required.

The key areas of responsibility are:

  • Previous call center or reception role experience;
  • Must speak another language. For assistance with translations and/or interpretation;
  • We prefer candidates who have experience with being an interpreter or translator in the past;
  • Interpretation and translation knowledge is a must;
  • Detailed oriented and HIGH multi-tasking skills;
  • Establish, maintain and grow account relationships with key customers including sales and outreach;
  • Manage and resolve customer complaints and service issues;
  • Conduct on-going communications and marketing programs with key assigned accounts;
  • Process and manage customer accounts and related transactions in the CRM system;
  • Process and manage accounts receivable and accounts payable functions;
  • Process and manage analytics and performance metrics from the CRM system, provide monthly reports and statistics;
  • Receive requests for interpretation and translation services, schedule and assign contract staff for fulfillment;
  • Maintain intake, evaluation, record keeping and requisitions;
  • Order and maintain supplies for the Interpretation program;
  • Keep records of materials expenditures, bills, and claim forms, and monitor day-to-day accounting to facilitate conformance to the program budget;
  • Support the delivery of training and orientation sessions to interpreters and translators;
  • Give information to the public regarding the services of the Society;
  • Ensure new interpreters’ and translators’ files are complete;
  • Provide telephone reception duties including public inquiries regarding programs and direct calls appropriately;
  • Adhere to Policies and Procedures and Personnel Policies, Procedures and Practices of the Society;
  • Attend and/or assist in organizing program events;
  • Perform other related duties as directed by the manager.

Qualified candidates will possess:

  • Minimum of one year of experience in an intensive call center operation;
  • Minimum of one year of experience in an account representative role in a sales and fulfillment function;
  • Extensive experience in financial systems including accounts receivable, accounts payable, invoicing and collections;
  • Post- Secondary college level education with completed certificate in a program incustomer service and/or business administration or sales;
  • Minimum of three years’ recent experience in a customer service related role;
  • Extensive experience in working with Customer Relationship Management (CRM)database systems;
  • Highly professional telephone manners, interpersonal skills, excellent organizational and time management skills;
  • Experience in community interpreting, dispatch and customer request fulfillment.
  • Experience in customer service, sales and call center operations;
  • Fluent in oral and written English and fluent in an additional language;
  • Ability to work well with volunteers, public, and staff from diverse cultural backgrounds;
  • Ability to maintain billing and record-keeping systems;
  • Strong background and experience with financial systems and accounting processes and procedures;
  • High proficiency with computers, including Word, Excel, Access, ACCPACC and CRM database systems;
  • Typing speed: 50 words per minute.

A Criminal Record Check is a requirement of employment.

Please note that we currently have staff on the recall list. If an applicant on the recall list applies to this vacancy, the provisions under Article 13.5 "Recall" of the Collective Agreement will apply and we will not consider internal applications from those with less seniority.

Create a job alert for this search

Account Representative - Casual • Surrey, CA

Similar jobs

Nanny Wanted - Looking For A Reliable Nanny In Squamish, Bc $20/Hour

CanadianNanny.caSquamish, British Columbia, Canada
CA$20.00 hourly
Full-time

Are you an experienced nanny looking for a new opportunity in Squamish, British Columbia? Our family is seeking a dedicated and caring individual to join us in caring for our newborn on a full-time... Show more

 • Promoted

Strategic SaaS Account Executive — Remote Canada

KalibaVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

An innovative company is seeking a dynamic Account Executive to join its expanding sales team in Canada.This role offers an exciting opportunity to work with a highly regarded platform in the IT ve... Show more

 • Promoted

Sales Account Manager - Health, Corporate, & Performance

Technogym S.p.A.Vancouver, Metro Vancouver Regional District, CA
Permanent

Location: Vancouver (British Columbia), BC, CA.Type of contract: Permanent Employee.Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to... Show more

 • Promoted

Remote Enterprise CSM: Strategic Account Leader for Brands

SOCiVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading AI marketing solutions provider is seeking an experienced Enterprise Customer Success Manager in Vancouver.The successful candidate will drive revenue growth initiatives, lead strategic i... Show more

 • Promoted

Account Representative- Sales Training Program (Western Canada) May 2026

CDW CanadaVancouver, Metro Vancouver Regional District, CA
Full-time

At CDW, we make it happen, together.Trust, connection, and commitment are at the heart of how we work together to deliver for our customers.It’s why we’re coworkers, not just employees.Coworkers wh... Show more

 • Promoted

Sales Account Executive

ehouseVancouver, Metro Vancouver Regional District, CA
Full-time

Shopify-focused commerce agency partnering with ambitious brands to design, build, and scale high-performing ecommerce experiences.As a Shopify Platinum Partner, we work with growth-stage and enter... Show more

 • Promoted

Account Executive - SMB Canada

Action1Vancouver, Metro Vancouver Regional District, CA
Full-time

Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies.Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes — it just works and is al... Show more

 • Promoted

Account Executive Uniform Sales - Vancouver

Canadian Linen / Quebec LingeBurnaby, Metro Vancouver Regional District, CA
Full-time

Account Executive Uniform Sales - Vancouver.Canadian Linen & Uniform Service Corp.Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virt... Show more

 • Promoted

Remote Account Executive - Group Benefits Sales

Sterling BrokersVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading insurance brokerage is seeking an experienced Account Executive for its Ontario team.This fully remote role involves managing the sales process, presenting tailored insurance solutions, a... Show more

 • Promoted

Summit Commercial Account Executive Position

SummitVancouver, Metro Vancouver Regional District, CA
Full-time

Join Summit as a Commercial Account Executive in Kelowna, where your expertise in commercial insurance will shape client success.Drive growth through tailored coverage and superior service.This rol... Show more

 • Promoted

SR&ED & Grant Sales Representative / Account Manager

YLH Advisory GroupVancouver, Metro Vancouver Regional District, CA
Full-time

As a Sales Specialist, you will be responsible for finding and generating new business for YLH Advisory Group and closing sales.We are looking for experienced, professional people who are able to w... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausSquamish, BC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Remote SaaS Key Account Associate

TapMangoVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A customer engagement platform provider is seeking a Junior Key Account Representative to support merchants in maximizing their ROI.Responsibilities include providing consultation, training, and co... Show more

 • Promoted

Account Executive

Vistera TechnologiesVancouver, Metro Vancouver Regional District, CA
Full-time

Vistera is an AI-powered business co-pilot with humans in the loop, built for small and mid-sized businesses – giving them on-demand access to legal, HR, and financial expertise through a subscript... Show more

 • Promoted

Account Executive

Quest Talent Search Solutions Ltd.Vancouver, Metro Vancouver Regional District, CA
Full-time

Our client is a growing full-service Supply Chain/Logistics service provider.Focused on developing partnerships with their clients, they truly commit to providing the best logistics and supply chai... Show more

 • Promoted

Account Representative - Casual

DIVERSEcity Community Resources SocietySurrey, Metro Vancouver Regional District, CA
Full-time

Please note that internal applicants must apply by.Internal applications received after this date will not be considered as internal and seniority will not apply.Position will remain open until fil... Show more

 • Promoted

Account Representative - Casual

Kaizen Lab Inc.Surrey, Metro Vancouver Regional District, CA
Full-time

Please notethat internal applicants must apply by.Internalapplications received after this date will not be considered as internal andseniority will not apply.Position will remain open until filled... Show more

 • Promoted

Account Sales Representative - Western Canada

TriStarVancouver, Metro Vancouver Regional District, CA
Full-time

TriStar was founded in 1988 on a core principle - we will serve our customers the way they want to be served.We are a company big enough to provide the experience, expertise, resources and tools ne... Show more

 • Promoted

Senior Enterprise SaaS Account Director — Remote

GatekeeperVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A rising SaaS firm in Canada seeks an experienced Account Director to manage high-value accounts.The role entails identifying growth opportunities, fostering customer relationships, and ensuring cu... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausSquamish, BC, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more