Print Production Level 2

This position is responsible for delivering on-site facilities management services to end users, ensuring operational excellence and positive customer experience. As a member of the Service Delivery team dedicated to a single client, this role focuses on meeting Service Level Agreements (SLAs), maintaining high service standards, and driving customer satisfaction.



Position: Print Production Level 2
Location: Prince George, BC
12 month contract (Potential of extension/Conversion)

Global opportunities for professional growth and development

Hours: 8:30 am to 4:30 pm


Advantages
- 12 month contract
- Competitive payrate
- Monday to Friday 8:30 am to 4:30 pm
- Strong possibility of extension



Responsibilities
Establish and maintain high levels of Customer Satisfaction
First point of contact for PC and software related issue
Pre-configuring desk top equipment
Arrange delivery and setup of desktop equipment
Shipping / Receiving of equipment for remote location depot repair
Setting up and deploying scanning templates to the various machines
Adjusting and editing third party fax software for fax books, print drivers and assorted settings
Provide support and assist with printing (B/W & Colour)
Manage supplies inventory
Maintaining finishing equipment

Assist with finishing in the Print shop
Hole punch
Laminate
Cerlox Binding
Cutting
Binder Insertion

Managing Document Database
Adding
Discontinuing
Uploading edited forms
Warehouse Inventory
Receiving skids
Sorting and stacking stock


Maintaining the website
Products inventory
Adjusting stock levels
Pricing updates
Data entry of monthly processed orders for Meridian software billing purposes

Qualifications
EXPERIENCE: 6 months to 1 year experience in a Customer Service environment 1 to 2 years experience in a Print Shop environment

EDUCATION: Post high school technology training or experience (Preferred)

Deliver exceptional customer service by proactively identifying and responding to customer needs while supporting business objectives and values.
Work independently with minimal supervision, demonstrating strong attention to detail, organizational skills, and effective time management while meeting Service Level Agreements (SLAs) and Statement of Work (SOW) requirements.
Demonstrate proficiency with personal computers, including Microsoft Office applications, email management, web browsing, file management, and accurate data entry.
Identify and resolve routine issues by following established procedures and exercising sound judgment in day-to-day operations.
Display a strong willingness to learn and develop expertise in print production processes and finishing equipment.
Maintain the physical ability to stand for extended periods, walk, bend, reach, and perform other job-related physical tasks.
Exhibit a positive attitude, adaptability, and a willingness to learn, accept feedback, and follow direction.
Thrive in a customer-facing environment by building positive relationships and delivering high-quality service.
Develop and maintain a working knowledge of equipment and the client’s IT environment to effectively support operational requirements.
Take a proactive approach to responsibilities by demonstrating initiative, accountability, and a strong work ethic.
Operate PC-based applications within a networked environment efficiently and accurately.
Safely lift, move, and handle materials weighing up to 50 pounds.
Communicate effectively with customers, team members, and management through clear verbal and written communication.

Summary
If you are interested in the role, please apply online at www.randstad.ca. Qualified candidates will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.