Auto Claims Advisor – TD Insurance Auto Centre (Ajax On-site)

Description

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Onsite: 585 Finley Avenue Ajax, ON

Who We Are

TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence, we offer a collaborative, inclusive, and growth-focused environment where colleagues can build meaningful careers.

Our Auto Centre teams provide a convenient, one-stop experience — enabling customers to manage their auto claims, rentals, and repairs seamlessly in one location. We are focused on building lasting relationships through personalized service and care.

About the Role

As an Auto Claims Advisor, you will play a critical role in supporting customers immediately following an accident. You will guide them through the claims process with empathy, professionalism, and expertise — ensuring they feel informed, supported, and confident every step of the way.

Key Responsibilities

Customer Experience (Legendary Service)

• Deliver a customer-first experience through empathy, active listening, and clear communication

• Provide timely updates and guidance, ensuring customers feel supported during the claims process

• Welcome and assist customers onsite, creating a professional and reassuring environment

Execution & Claim Management

• Manage claims end-to-end, including coordinating towing, appraisals, repairs, and rentals

• Maintain a high-volume caseload while ensuring accuracy, quality, and timely resolution

• Review and reconcile repair estimates to support fair and appropriate settlements

• Maintain detailed and accurate claims documentation

Analytical Thinking & Risk Management

• Gather, assess, and validate information from multiple sources to support claim decisions

• Apply policy knowledge to explain coverage and determine outcomes aligned with guidelines

• Identify discrepancies and ensure claims are handled in accordance with regulatory and risk standards

Collaboration & Teamwork

• Partner with internal stakeholders and external vendors (e.g., repair shops, rental providers) to deliver seamless service

• Contribute to team performance by supporting operational goals and maintaining productivity metrics

Growth & Continuous Improvement

• Develop expertise in claims handling, coverage, and investigation practices

• Contribute to process improvements and support a culture of continuous learning

• Pursue professional development, including CIP designation (asset)

What You Bring

• 2+ years of auto claims adjusting experience preferred; however, candidates with transferable skills and strong interest in claims are encouraged

• Strong ability to manage high-volume workflows (100+ claims) with attention to detail

• Proven customer service and communication skills

• Effective time management and prioritization in a fast-paced environment

• Demonstrated ability to analyze, investigate, and negotiate outcomes

• Post-secondary education is an asset

• Progress toward or completion of CIP designation is an asset

Why TD Insurance

• A supportive and inclusive culture that values your growth

• Opportunities for career development and advancement

• Meaningful work that makes a real impact in customers’ lives

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet