Senior Unified Communication Specialist

About Compugen

Compugen is Canada's largest privately‑owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human‑centered and technology‑enabled.

Dreaming, designing, and delivering isn’t just a mantra for us — it’s a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human‑centered culture where we prioritize your well‑being and are invested in helping you reach your fullest potential. We’re not only focused on achieving our goals — we’re dedicated to helping you achieve yours.

If you’re relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview

Compugen is seeking a Senior Unified Communications Specialist for Fortis.

Location: Surrey, BC

Worksite: Hybrid (2‑3 days on‑site)

Duration: 12 months

Key Responsibilities

Hardware Responsibility

• Management and operational support of all AudioCodes devices, Survivable Branch Appliances (SBA) Mediant 1000B Gateways, and 2600 Session Border Controllers, as well as all Analog Media Pack devices.
• Overall management and support of all room Polycom devices.

Exchange Online

• Management and operational support of all user, shared, and resource mailboxes, contacts, including recovery of deleted mail and content searches.
• Management and support for all distribution groups, transport rules, and mailbox hygiene (spam and other policy filters) as part of Microsoft Defender.
• Co‑ordination with Cyber Team on mailbox and inbound/outbound SMTP traffic issues.

Microsoft Defender

• Management and operational support of security alerts, blocking or allowing access for websites, URLs, IPs, and identities.
• Conducting Exchange message traces and reviewing quarantined emails.
• Maintenance of threat policies (anti‑phishing, anti‑spam, anti‑malware, safe attachments, safe links) and related tenant rules.
• Co‑ordination with Cyber and Network Teams.

Endpoint Manager (Intune)

• Management and operational support of all mobile devices registered and enrolled in the customer environment.
• Management of conditional access, compliance, and configuration profiles for iOS and Android devices.
• Management of all applications in Microsoft Endpoint Manager, including application protection and configuration policies.

Exchange On Premise (in coordination with Electric Team)

• Management of Exchange virtual servers and DAG, including monthly OS patches, quarterly CU/SU updates, and health checks.
• Creation and management of yearly Exchange 2016 DR strategy.
• Maintenance of certificates, ciphers, client protocols, and safe‑sender lists.
• Management of virtual directories, email address policies, and connectors.
• Management of UM dial plans and Auto‑Attendants.

Skype for Business On‑prem

• Management and monitoring of physical PRI circuits and virtual SFB 2019 environment.
• Management of SFB dial plans, voice policies, voice routes, PSTN usage, and topology configurations.
• Support of Gas DID number ranges and Teams Voice inter‑truck ranges.
• Management of response groups and other SFB policies.
• Review and monitoring of Skype call quality.
• Migration of users from SFB to Teams.

Teams

• Operational support of all voice‑only Teams users and Teams Rooms devices in Surrey Datacenter.
• Creation and management of call queues and auto‑attendants.
• Creation and management of Teams and channels.
• Management of SIP trunk connections to Glenmore Site and LNG Mt Hayes.

One Drive and Office 365

• Management of OneDrive settings and configuration through SharePoint Online portal.
• Creation and maintenance of DLP policies, eDiscovery requests, and retention policies with coordination with Electric team.

Projects that I participate in currently:

• Intune
• Collaboration Room
• Teams Migration
• BCGASDOM Migration

Skills & Qualifications

Technical Requirements

• MS Exchange (Online & On‑Prem)
• Azure & O365 administration
• Intune / Endpoint Manager
• Active Directory
• PowerShell scripting
• Collaboration tools: Skype for Business & Microsoft Teams
• Solid troubleshooting skills and strong technical design capabilities

Additional responsibilities include

• Support for AudioCodes devices, Mediant SBCs/gateways, Analog MediaPack devices
• Management of Polycom room systems
• Teams Voice, SIP trunking, Call Queues, Auto Attendants, Teams Rooms
• Microsoft Defender (anti‑phish, safe links, malware filters, quarantine review)
• OneDrive, DLP policies, retention, and eDiscovery
• Participation in ongoing migration and UC modernization projects

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table—and we are taking deliberate action to make this a reality.

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