Talent.com
AccorHotel
Multi-Property VIP & Luxury Reservations SpecialistAccorHotel • Banff, Alberta, Canada
Multi-Property VIP & Luxury Reservations Specialist

Multi-Property VIP & Luxury Reservations Specialist

AccorHotel • Banff, Alberta, Canada
30+ days ago
Job type
  • Full-time
  • Permanent
Job description

Were looking for a culturally fluent experience-driven Luxury Reservations Agent who understands that todays luxury is personal expressive and effortlessly this role you will manage multi-property stays across Canadas Western Mountain Collection for a global clientele who value individuality insider access and seamless journeys over traditional formality.

You are not just booking rooms you are shaping experiences connecting our hotels within the destination and bringing a guests lifestyle to life across every touchpoint.

Starting Rate: $26.21 per hour

Job Duties Include:

  • Dual reporting into a Team Leader and the property Reservation Manager responsibilities and essential job functions include but are not limited to the following:

  • Manage complex multi-property reservations ensuring flawless coordination across all hotels within the destinations
  • Serve as a primary point of contact for high-net-worth guests travel advisors and concierge partners.
  • Maintain a high-touch service approach anticipating needs and exceeding expectations at every interaction.
  • Build long-term relationships with repeat guests and travel partners
  • Book and enter room reservation requests using the Property Management System
  • Liaise with property teams (front office concierge sales) to ensure VIP recognition and special arrangements are executed.
  • Handle special requests including upgrades amenities transportation dining and experiences.
  • Update reservations ensuring a flawless check-in and check-out process
  • Monitor reservation accuracy billing details and pre-arrival communications
  • Resolve issues promptly and discreetly maintaining brand standards and guest satisfaction
  • Other duties as assigned

Qualifications :

Your Skills & Qualifications:

  • Previous experience in luxury hospitality reservations or concierge services
  • Proven experience handling high-net-worth or VIP clientele
  • Strong understanding of luxury hotel brands destinations and global travel trends
  • Discretion and professionalism when handling sensitive guest information
  • Exceptional verbal and written communication skills
  • High emotional intelligence and cultural awareness
  • Impeccable attention to detail and organizational skills
  • Ability to manage multiple bookings and priorities simultaneously
  • Proficiency in reservation systems Opera Cloud & Microsoft Office applications is an asset.


Additional Information :

Job Perks & Benefits:

  • Subsidized staff accommodation provided on-site for full time status employees
  • One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
  • Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
  • Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler
  • Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
Create a job alert for this search

Multi-Property VIP & Luxury Reservations Specialist • Banff, Alberta, Canada

Similar jobs

Creative Conference Services Manager at Rimrock

AccorHotelBanff, Division No. 15, CA
Full-time

Step into a dynamic role as Conference Services Manager at Rimrock Resort, where you'll bring client visions to life through expert event planning and service.Elevate guest experiences within an up... Show more

 • Promoted

Director, Guest Services Fairmont Banff

AccorHotelBanff, Division No. 15, CA
Full-time

Elevate guest engagement as the Director of Front Office at Fairmont Banff Springs.In this pivotal role, you'll lead teams to ensure guests receive top-notch personalized services in a breathtaking... Show more

 • Promoted

Pursuit Hospitality QA Specialist Position

FlyOver IcelandBanff, Division No. 15, CA
Full-time

Join Pursuit as a Hospitality Quality Assurance Specialist, focusing on elevating guest experiences in iconic locations.This full-time role nurtures service excellence through QA initiatives.We're ... Show more

 • Promoted

Multi-Location Adventure Centre Manager: Guest Experience

PursuitcollectionBanff, Division No. 15, CA
Full-time

A leading outdoor adventure company is looking for a Manager to oversee guest experiences and retail operations across multiple locations in the Canadian Rockies.This role involves leading a high-p... Show more

 • Promoted

Adventure Concierge

AccorHotelBanff, Division No. 15, CA
Permanent

At the Rimrock, we create more than luxury experiences, we create moments that move people.Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring place... Show more

 • Promoted

Director of Sales & Marketing- Banff Collection Hotels - Royal Canadian Lodge | Banff Inn |

InnVest HotelsBanff, Division No. 15, CA
Full-time

Director of Sales & Marketing- Banff Collection Hotels - Royal Canadian Lodge | Banff Inn | Charltons Banff.InnVest succeeds because our people love what we do.Our entire team shares a deep-rooted ... Show more

 • Promoted

Director of Sales & Marketing- Banff Collection Hotels – Royal Canadian Lodge | Banff Inn |

Canadian Rocky Mountain ResortsBanff, Division No. 15, CA
Full-time

InnVest succeeds because our people love what we do.Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations... Show more

 • Promoted

Events Manager

AccorHotelBanff, Division No. 15, CA
Full-time +1

At the Rimrock, we create more than luxury experiences, we create moments that move people.Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places o... Show more

 • Promoted

Reservations Coordinator

Mike Wiegele Helicopter SkiingBanff, AB, Canada
Full-time

When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.At Mike Wiege... Show more

 • Promoted

Sales Representative - 60k / Year - Remote

Spade RecruitingBanff, Alberta
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausBanff, AB, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Hospitality Excellence Specialist

FlyOver IcelandBanff, Division No. 15, CA
Full-time

Hospitality Quality Assurance SpecialistApplylocations: CAN, AB, Banff, Banff Office: CAN, AB, Calgary, Calgary Office: USA, MT, Columbia Falls, Glacier Park Collection Support Offices: CAN... Show more

 • Promoted

Guided Adventure Specialist at Fairmont

FairmontBanff, Division No. 15, CA
Full-time

Step into the role of Guided Adventure Specialist at Fairmont Banff Springs and engage guests in unforgettable experiences.Your passion for adventure will shine through guided hikes and tours.Fairm... Show more

 • Promoted

Relief Sous Chef (Winter 2026-2027)

Mike Wiegele Helicopter SkiingBanff, AB, Canada
Full-time

When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.At Mike Wiege... Show more

 • Promoted

Private Chef & Tournant (Winter 2026-2027)

Mike Wiegele Helicopter SkiingBanff, AB, Canada
Full-time

When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.At Mike Wiege... Show more

 • Promoted

Resort Services Manager

Sunshine Village CorporationBanff, Division No. 15, CA
Full-time

A ridiculously cool life experience.A plethora of lively staff events all season long.A chance to enjoy the alpine vistas.The Resort Services Manager is a new position that is responsible for the s... Show more

 • Promoted

Director of Sales & Marketing- Banff Collection Hotels - Royal Canadian Lodge | Banff Inn | Cha[...]

The Banff Collection by InnVest HotelsBanff, Division No. 15, CA
Full-time

Director of Sales & Marketing- Banff Collection Hotels - Royal Canadian Lodge | Banff Inn | Charltons Banff.InnVest succeeds because our people love what we do.Our entire team shares a deep-rooted ... Show more

 • Promoted

Director Of Sales & Marketing- Banff Collection Hotels - Royal Canadian Lodge | Banff Inn | Cha...

The Banff Collection by InnVest HotelsBanff, Canada
Full-time

Director of Sales & Marketing- Banff Collection Hotels - Royal Canadian Lodge | Banff Inn | Charltons BanffPassion Drives Performance.InnVest succeeds because our people love what we do.Our ent... Show more

 • Promoted

Remote Appointment Setter - 60k / Year

Spade RecruitingBanff, Alberta
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingBanff, Alberta
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more