Talent.com
AccorHotel
Multi-Property VIP & Luxury Reservations SpecialistAccorHotel • Banff, Alberta, Canada
Multi-Property VIP & Luxury Reservations Specialist

Multi-Property VIP & Luxury Reservations Specialist

AccorHotel • Banff, Alberta, Canada
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Permanent
Description de poste

Were looking for a culturally fluent experience-driven Luxury Reservations Agent who understands that todays luxury is personal expressive and effortlessly this role you will manage multi-property stays across Canadas Western Mountain Collection for a global clientele who value individuality insider access and seamless journeys over traditional formality.

You are not just booking rooms you are shaping experiences connecting our hotels within the destination and bringing a guests lifestyle to life across every touchpoint.

Starting Rate: $26.21 per hour

Job Duties Include:

  • Dual reporting into a Team Leader and the property Reservation Manager responsibilities and essential job functions include but are not limited to the following:

  • Manage complex multi-property reservations ensuring flawless coordination across all hotels within the destinations
  • Serve as a primary point of contact for high-net-worth guests travel advisors and concierge partners.
  • Maintain a high-touch service approach anticipating needs and exceeding expectations at every interaction.
  • Build long-term relationships with repeat guests and travel partners
  • Book and enter room reservation requests using the Property Management System
  • Liaise with property teams (front office concierge sales) to ensure VIP recognition and special arrangements are executed.
  • Handle special requests including upgrades amenities transportation dining and experiences.
  • Update reservations ensuring a flawless check-in and check-out process
  • Monitor reservation accuracy billing details and pre-arrival communications
  • Resolve issues promptly and discreetly maintaining brand standards and guest satisfaction
  • Other duties as assigned

Qualifications :

Your Skills & Qualifications:

  • Previous experience in luxury hospitality reservations or concierge services
  • Proven experience handling high-net-worth or VIP clientele
  • Strong understanding of luxury hotel brands destinations and global travel trends
  • Discretion and professionalism when handling sensitive guest information
  • Exceptional verbal and written communication skills
  • High emotional intelligence and cultural awareness
  • Impeccable attention to detail and organizational skills
  • Ability to manage multiple bookings and priorities simultaneously
  • Proficiency in reservation systems Opera Cloud & Microsoft Office applications is an asset.


Additional Information :

Job Perks & Benefits:

  • Subsidized staff accommodation provided on-site for full time status employees
  • One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
  • Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
  • Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler
  • Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
Créer une alerte emploi pour cette recherche

Multi-Property VIP & Luxury Reservations Specialist • Banff, Alberta, Canada

Offres similaires

Multi-Location Adventure Centre Manager: Guest Experience

PursuitcollectionBanff, Division No. 15, CA
Temps plein

A leading outdoor adventure company is looking for a Manager to oversee guest experiences and retail operations across multiple locations in the Canadian Rockies.This role involves leading a high-p... Voir plus

 • Offre sponsorisée

Adventure Concierge

AccorHotelBanff, Division No. 15, CA
Permanent

At the Rimrock, we create more than luxury experiences, we create moments that move people.Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring place... Voir plus

 • Offre sponsorisée

Director of Sales & Marketing- Banff Collection Hotels - Royal Canadian Lodge | Banff Inn |

InnVest HotelsBanff, Division No. 15, CA
Temps plein

Director of Sales & Marketing- Banff Collection Hotels - Royal Canadian Lodge | Banff Inn | Charltons Banff.InnVest succeeds because our people love what we do.Our entire team shares a deep-rooted ... Voir plus

 • Offre sponsorisée

Director of Sales & Marketing- Banff Collection Hotels – Royal Canadian Lodge | Banff Inn | Charlton

Canadian Rocky Mountain ResortsBanff, Alberta, Canada
Temps plein

InnVest succeeds because our people love what we do.Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations... Voir plus

 • Offre sponsorisée

Guest-Focused Transfer Coordinator for Seasonal Operations

CMHBanff, Division No. 15, CA
Temporaire

Become a Transfer Coordinator to enhance guest travel experiences in a stunning mountain environment.This seasonal position calls for strong logistical skills and a commitment to outstanding servic... Voir plus

 • Offre sponsorisée

Dynamic Host Position in Beautiful Banff National Park

Banff Hospitality CollectiveBanff, Division No. 15, CA
Temps plein

Become a vital part of a unique hospitality experience in Banff! Engage with guests, assist with seamless service flow, and enjoy nature while working in a vibrant atmosphere.As a Host, you will gr... Voir plus

 • Offre sponsorisée

Event Hospitality Staff

Banff Hospitality CollectiveBanff, Division No. 15, CA
Temps plein

Step into the role of Event Hospitality Staff and contribute to extraordinary celebrations! This flexible position allows you to work in a stunning ranch venue with great earning potential.As part ... Voir plus

 • Offre sponsorisée

Banff Distillery Host: Guest Experience Leader

Banff Hospitality CollectiveBanff, Division No. 15, CA
Temps plein

A leading hospitality group in Banff seeks Hosts to represent their venues.The role involves greeting guests, assisting servers, and ensuring a smooth service flow.The ideal candidate will have exc... Voir plus

 • Offre sponsorisée

Complete Online Surveys For Cash (Up to $25/per)

Earn HausBanff, AB, CA
Temps plein +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus

 • Offre sponsorisée

Shift Leader - Banff Hospitality, Flexible Hours & Growth

Banff Hospitality CollectiveBanff, Division No. 15, CA
Temps plein

A hospitality group in Banff is seeking a Shift Leader to manage daily operations at The Dusty Boot.The role requires overseeing the Front of House team, coordinating with Back of House, and ensuri... Voir plus

 • Offre sponsorisée

Adventure & Experiences Guide

FairmontBanff, Division No. 15, CA
Temps plein +1

Fairmont Banff Springs is looking for an energetic individual to assist in the delivery of our Adventure & Experiences Guiding program.Adventure & Experiences Guides should have a wide variety of t... Voir plus

 • Offre sponsorisée

Assistant Banquet Manager

FairmontBanff, Division No. 15, CA
Temps plein +1

Join the team at Fairmont Banff Springs.Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, a... Voir plus

 • Offre sponsorisée

Guided Adventure Specialist at Fairmont

FairmontBanff, Division No. 15, CA
Temps plein

Step into the role of Guided Adventure Specialist at Fairmont Banff Springs and engage guests in unforgettable experiences.Your passion for adventure will shine through guided hikes and tours.Fairm... Voir plus

 • Offre sponsorisée

Relief Sous Chef (Winter 2026-2027)

Mike Wiegele Helicopter SkiingBanff, AB, Canada
Temps plein

When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.At Mike Wiege... Voir plus

 • Offre sponsorisée

Guest Experience Supervisor, Brewster Transportation

PursuitBanff, Division No. 15, CA
Temps plein

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations.Our experiences include world-class attractions and distinctiv... Voir plus

 • Offre sponsorisée

Director of Sales & Marketing- Banff Collection Hotels – Royal Canadian Lodge | Banff Inn |

Canadian Rocky Mountain ResortsBanff, Division No. 15, Canada
Temps plein

InnVest succeeds because our people love what we do.Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations... Voir plus

 • Offre sponsorisée

Private Chef & Tournant (Winter 2026-2027)

Mike Wiegele Helicopter SkiingBanff, AB, Canada
Temps plein

When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.At Mike Wiege... Voir plus

 • Offre sponsorisée

Resort Services Manager

Sunshine Village CorporationBanff, Division No. 15, CA
Temps plein

A ridiculously cool life experience.A plethora of lively staff events all season long.A chance to enjoy the alpine vistas.The Resort Services Manager is a new position that is responsible for the s... Voir plus

 • Offre sponsorisée

Director of Sales & Marketing- Banff Collection Hotels - Royal Canadian Lodge | Banff Inn | Cha[...]

The Banff Collection by InnVest HotelsBanff, Division No. 15, CA
Temps plein

Director of Sales & Marketing- Banff Collection Hotels - Royal Canadian Lodge | Banff Inn | Charltons Banff.InnVest succeeds because our people love what we do.Our entire team shares a deep-rooted ... Voir plus

 • Offre sponsorisée

Director Of Sales & Marketing- Banff Collection Hotels - Royal Canadian Lodge | Banff Inn | Cha...

The Banff Collection by InnVest HotelsBanff, Canada
Temps plein

Director of Sales & Marketing- Banff Collection Hotels - Royal Canadian Lodge | Banff Inn | Charltons BanffPassion Drives Performance.InnVest succeeds because our people love what we do.Our ent... Voir plus