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Operations Director: Hansen SignsServ Recruitment Agency • Moncton, New Brunswick, Canada
Operations Director: Hansen Signs

Operations Director: Hansen Signs

Serv Recruitment Agency • Moncton, New Brunswick, Canada
27 days ago
Job type
  • Full-time
Job description

Serv, a global executive recruitment partner, is hiring on behalf of our client Hansen Signs for an Operations Director.

Join the Team:

Hansen Signs is one of Canada's fastest-growing sign companies and a leader in innovation, systems, and process within the signage industry. With significant market demand and a strong foundation for growth, Hansen Signs is entering an exciting phase where operational excellence will unlock the company's next level of scale.

This is a unique opportunity for a hands-on operations leader to step into a highly visible role with meaningful impact. Working with senior leadership and reporting to the founder, the Operations Director will be responsible for improving production efficiency, strengthening accountability, developing high-performing teams, and building the operational infrastructure required to support continued growth.

To learn more please visit: hansensigns.com

Position Responsibilities:

If you are a rare individual who thrives on solving complex operational challenges, developing people, and turning high-potential teams into high-performing organizations, this role is for you. The successful candidate will bring both strategic thinking and a willingness to be present on the floor, understand the work, and lead meaningful change.

This role includes:

  • Taking full ownership of production operations performance, including labor efficiency, throughput, quality, and delivery outcomes
  • Assessing existing workflows and identifying opportunities to improve productivity, reduce rework, and create scalable processes
  • Leading and developing supervisors and production leaders to establish a high-performance, accountability-driven culture
  • Building clear expectations, coaching team members toward success, and making difficult performance decisions when necessary
  • Working cross-functionally with leadership, accounting, and operational teams to develop meaningful performance dashboards and reporting metrics
  • Ensuring the right materials, information, scheduling, and production sequencing are in place to enable efficient execution
  • Getting deeply involved in the operation initially to understand challenges, establish trust, and build strong operational foundations
  • Providing recommendations around organizational structure, process improvements, and future operational growth opportunities
  • Creating a culture where employees embrace challenges, take ownership, and are committed to delivering exceptional work
  • Driving continuous improvement initiatives that allow Hansen Signs to increase capacity and capitalize on its strong sales growth

Qualifications:

  • Proven operations leadership experience within manufacturing, production, industrial, or similarly complex operational environments
  • Experience improving labor utilization, productivity, throughput, and operational efficiency metrics
  • Demonstrated success transforming underperforming or inconsistent teams into high-performing, accountable environments
  • Strong leadership presence with the ability to influence teams and inspire others to follow their direction
  • Experience implementing operational systems, KPIs, dashboards, and performance measurement tools
  • Ability to balance strategic planning with hands-on execution in a fast-paced, growing business
  • Strong problem-solving capabilities with the confidence to make decisions and take ownership of outcomes
  • Experience leading supervisors, production managers, or cross-functional operational teams
  • A growth mindset with a passion for building great teams and continuously improving performance

Our Ideal Teammate Is Someone Who:

  • Is proactive and accountable
  • Thinks strategically and executes consistently
  • Communicates with clarity and confidence
  • Brings a positive, growth-oriented mindset
  • Is highly organized and dependable
  • Embraces learning and feedback
  • Cares deeply about doing great work

Location: Moncton, New Brunswick (Onsite)

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Operations Director: Hansen Signs • Moncton, New Brunswick, Canada

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