Talent.com
Resolv Global
Remote Bilingual Customer Support Specialist (English/French-Canadian)Resolv Global • Whitby, Ontario
Remote Bilingual Customer Support Specialist (English/French-Canadian)

Remote Bilingual Customer Support Specialist (English/French-Canadian)

Resolv Global • Whitby, Ontario
30+ days ago
Job type
  • Full-time
  • Remote
Job description

We are seeking a Bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer assistance across phone, email, and chat channels.

This is a fully remote opportunity for candidates in Canada with excellent communication skills, strong customer service experience, and authentic French-Canadian fluency, including familiarity with Quebecois expressions and conversational dialect.

The ideal candidate is professional, personable, detail-oriented, and comfortable handling customer interactions across multiple communication channels in a fast-paced environment.


Key Responsibilities

  • Handle inbound customer support inquiries via phone, email, and live chat
  • Assist customers with warranty claims and general product or service inquiries
  • Provide clear, professional, and empathetic customer support in both English and French
  • Accurately document customer interactions and case updates
  • Troubleshoot customer concerns and escalate issues when necessary
  • Maintain strong service quality and response standards
  • Collaborate with internal teams to ensure smooth customer experiences


Compensation

  • $13 USD p/hour
  • Paid weekly


Technical Requirements (Essential)

To be considered, candidates must meet all technical requirements below:

  • Windows 11 PC (Mac not supported)
  • 12–16 GB RAM
  • Dual monitors
  • Webcam
  • Fibre internet with a wired connection
  • Backup power solution
  • Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.


Hiring Process

Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment.

The process includes:

  1. Resume review
  2. Prescreen questionnaire
  3. One-way video interview
  4. Second interview
  5. Client interview


Please note:

  • Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.
  • All resumes must be submitted in English to be considered for this position.

Requirements

  • Native or near-native fluency in English and French-Canadian
  • Strong preference for candidates with an authentic Quebecois dialect
  • Previous customer service or customer support experience required
  • Experience handling phone, email, and chat support preferred
  • Excellent verbal and written communication skills
  • Strong listening and problem-solving abilities
  • Comfortable working independently in a remote environment
  • Reliable high-speed internet connection and professional remote work setup
  • Ability to multitask and manage multiple customer interactions efficiently


Preferred Qualifications

  • Experience with warranty claims or product support
  • Experience working with North American customers
  • Call center or contact center experience
  • CRM or ticketing system experience
Create a job alert for this search

Remote Bilingual Customer Support Specialist (English/French-Canadian) • Whitby, Ontario

Similar jobs

FoxWise Deskside Support Specialist

Compugen IncOshawa, Durham region, Canada
Permanent +1

Advance your career at FoxWise as a Deskside Support Specialist, providing technical support in a dynamic environment.Impact user experience through comprehensive end-user assistance across diverse... Show more

 • Promoted

Bilingual Sales Customer Service Role at Concentrix

ConcentrixOshawa, Durham Region, CA
Full-time

Join Concentrix in Oshawa, ON, as a Bilingual Sales Customer Service Representative, where you will enhance customer satisfaction through tailored support and tech solutions.Be a key player in deli... Show more

 • Promoted

Customer Service Rep (Bilingual: French/English) On-Site

ConcentrixOshawa
Full-time

Join a world-class team in Oshawa, ON, as a Bilingual Customer Service Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one o... Show more

 • Promoted

French Private Tutoring Jobs Beaverton

SuperprofBeaverton, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Bilingual Collections Specialist

goeasy Ltd.Pickering
Full-time

Become a key player as a Bilingual Collections Specialist, where your empathy and negotiation skills will make a difference in managing overdue accounts.Work within a supportive environment while e... Show more

 • Promoted

Singing Private Tutoring Jobs Beaverton

SuperprofBeaverton, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Customer Service Rep-(Bilingual: English/French) On-Site

ConcentrixOshawa, Durham Region, CA
Full-time

Customer Service Rep (Bilingual: English/French) On‑Site.Your role focuses on delivering exceptional customer service and technical support through inbound and outbound calls, online channels, and ... Show more

 • Promoted

English Private Tutoring Jobs Beaverton

SuperprofBeaverton, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Algebra Private Tutoring Jobs Beaverton

SuperprofBeaverton, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

English vocabulary Private Tutoring Jobs Beaverton

SuperprofBeaverton, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Chinese Private Tutoring Jobs Beaverton

SuperprofBeaverton, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

IELTS Private Tutoring Jobs Beaverton

SuperprofBeaverton, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Guitar Private Tutoring Jobs Beaverton

SuperprofBeaverton, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Accounting Private Tutoring Jobs Beaverton

SuperprofBeaverton, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Spanish Private Tutoring Jobs Beaverton

SuperprofBeaverton, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

German Private Tutoring Jobs Beaverton

SuperprofBeaverton, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Computer programming Private Tutoring Jobs Beaverton

SuperprofBeaverton, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

ESL Private Tutoring Jobs Beaverton

SuperprofBeaverton, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Customer Service / Sales Rep (Bilingual: French/English) On-Site

ConcentrixOshawa, Durham Region, CA
Full-time

Join a world‑class team in Oshawa, ON, as a Bilingual Customer Service / Sales Representative at Concentrix.Deliver exceptional customer experiences and tech‑based solutions for a leading brand.Wel... Show more

 • Promoted

Information Technology Private Tutoring Jobs Beaverton

SuperprofBeaverton, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more