Talent.com
Smile Digital Health
Remote Business & Technical Documentation Analyst- Remote, CanadaSmile Digital Health • Pickering, Ontario
Remote Business & Technical Documentation Analyst- Remote, Canada

Remote Business & Technical Documentation Analyst- Remote, Canada

Smile Digital Health • Pickering, Ontario
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!
Apply today and find plenty of reasons to SMILE!
The BSA Technical Writer will support internal and client-facing projects, with a primary focus on producing and maintaining high-quality product documentation such as implementation guides, runbooks, and user manuals. This role acts as a bridge between business needs, technical execution, and knowledge management by translating complex healthcare and FHIR-related functionality into accessible, easy-to-follow documentation. The BSA Technical Writer will work closely with solution architects, developers, and technical product managers to gather insights, define processes, and communicate product capabilities through written content that empowers Smile’s users and enhances implementation success.

Responsibilities:

    • Develop and maintain in-depth understanding of Smile Digital Health’s product capabilities and how they integrate with client environments.
    • Translate high-level business needs into detailed technical requirements.
    • Collaborate with solution architects, developers, and QA to ensure solution requirements are properly documented.
    • Maintain high-quality documentation throughout the project lifecycle.
    • Create and manage client support documentation, internal knowledge libraries, and transition materials
    • Collaborate cross-functionally with UX, Sales, Implementation, and Support teams.
    • Lead and record outcomes of knowledge exchange meetings; ensure relevant updates are reflected in documentation.
    • Own and resolve documentation-related tickets and drive documentation update cycles.
    • Track and report on quarterly documentation metrics.
    • Maintain and manage a client FAQ repository and ensure compliance with privacy and security standards.
    • Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized.
    • Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.
    • Research and document key business processes with relevant organizations
    • Facilitate meetings with technical and product experts to produce templates and ensure clarity in documentation requirements

Requirements:

    • 5+ years of experience in business/systems analysis and technical writing.
    • Bachelor’s degree in Computer Science, Information Systems, Library and Information Science, English, or a related field.
    • Proven experience in strong ability to translate complex technical concepts into digestible content for diverse audiences.
    • Familiarity with system integration, EMRs, HL7, REST APIs, FHIR, DBMS, and application development.
    • Familiarity with version control for managing documentation and code examples.
    • Experience in healthcare or health tech ecosystems is a strong asset.
    • Proven ability to work independently and collaboratively across departments.
    • Excellent analytical, verbal/written communication, and organizational skills.
    • Experience with Agile, Scrum, and/or Waterfall methodologies.
    • A natural problem-solver with a passion for clarity, precision, and helping others succeed through accessible information.
    • Experience with FHIR versions and profiles.
    • Experience with Darwin Information Typing Architecture (DITA) as a nice-to-have
Some of the benefits we offer:* Remote Work Environment* Flexible Time Away From Work Policy including PTO, Personal and Sick Days* Competitive Salary and Health/Medical Benefits* RRSP/TFSA/401K Employee Contribution* Life and Disability* Employee Assistance Program* FHIR Study Program and Skillsoft Learning* Super HAPI Fun Club
Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion. We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.
Create a job alert for this search

Remote Business & Technical Documentation Analyst- Remote, Canada • Pickering, Ontario

Similar jobs

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausBrock, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists

ApexFocusGroupBrock, Ontario, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Show more

 • Promoted

Hybrid Senior ServiceNow Business Analyst

2iSolutions Inc.Oshawa, Durham Region, CA
Full-time

Elevate business processes as a Senior ServiceNow Business Analyst for a large Manufacturing client in Oshawa.This hybrid role emphasizes HRSD and requires strong ServiceNow skills.This two-year co... Show more

 • Promoted

Lab Assistant

DynacareCannington, ON, CA
Full-time +1

Are YOU our next Laboratory Assistant?.As a Laboratory Assistant, you are responsible for obtaining quality blood samples and other specimens from patients, as well as conducting other patient test... Show more

 • Promoted

Software Business Analyst - $10 - $20 An Hour - Remote

Alpha Bravo DevelopmentOshawa, Canada
Remote
Full-time

About UsWe’re a fast-growing software development agency that helps service-based businesses across the U.Our team values ownership, innovation, and building long-term partnerships with clients.Rol... Show more

 • Promoted

Business Analyst

Cpus Engineering Staffing Solutions Inc.Brock, ON, CA
Full-time

We are currently requesting resumes for the following position.Friday, July 26, 2024 (5:00PM EST).Reporting to the Project Manager, the Business Analyst will be responsible for supporting the proje... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausBrock, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausBrock, ON, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausBrock, ON, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Chemistry Private Tutoring Jobs Beaverton

SuperprofBeaverton, Ontario (ON), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more

 • Promoted

Administrative Assistant Admin Work At Home - Part-Time Online Focus Group Panel

ApexFocusGroupBrock, Ontario, Canada
Remote
Full-time +2

We're now accepting participants for focus group studies! You can earn up to $750 per week working part-time from home.Simply register to see if you qualify—no experience as an administrative assis... Show more

 • Promoted

Statistics Private Tutoring Jobs Beaverton

SuperprofBeaverton, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Food Delivery - Weekly Pay

Uber eatsBrock, ON, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Paid Online Survey Participant - No Experience

Clubshop | USBrock, Ontario
Full-time

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more

Software Business Analyst - $10 - $20 An Hour - Remote

Alpha BravoOshawa, Canada
Remote
Full-time

The Business Analyst will gather client requirements, create user stories, and work with design/development teams. Show more

 • Promoted

Remote Business Analyst for Full Life-Cycle Project Management

Cpus Engineering Staffing Solutions Inc.Brock, ON, CA
Remote
Full-time

Support project delivery as a Business Analyst in a fully remote role.Drive the life-cycle process, document requirements, and identify opportunities while ensuring project excellence throughout th... Show more

 • Promoted

Independent Contractor - Shopper and Delivery Driver

Instacart ShoppersBeaverton, ON, CA
Full-time +1

Start earning money fast and be your own boss.Instacart is a leading retail enablement platform that works with grocers and retailers to transform how people shop.Instacart's platform helps people ... Show more

 • Promoted

Information Technology Private Tutoring Jobs Beaverton

SuperprofBeaverton, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Delivery Driver - Weekly Pay

Uber eatsBrock, ON, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Market Research Associate - No Experience

Clubshop | USBrock, Ontario
Full-time

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more