Talent.com
Hook & Ladder
Remote Client Success ManagerHook & Ladder • Pickering, Ontario
Remote Client Success Manager

Remote Client Success Manager

Hook & Ladder • Pickering, Ontario
30+ days ago
Job type
  • Full-time
  • Remote
Job description

We’re Hiring a Client Success Manager! ✍️




You won’t just be managing accounts — you’ll be the strategic force behind driving growth for our clients across Canada. Especially our beloved multi-location restaurant brands. 💥




🎯 Profit-sharing program — When you win, we win! We give our team a stake in the outcome.


🌴 Flexible PTO (Yep, really.)


🏠 100% Remote – Work from anywhere.


🔥 Tons of Autonomy – We trust you to own your work.




We’re looking for a Client Success Manager with a strong foundation in content strategy to join our growing team. You’ll play a critical role in leading client growth, particularly for our multi-location restaurant clients across Canada.


In this role, you’ll be the strategic lead and primary relationship manager, owning content strategy while overseeing a cross-functional team that supports both content execution and performance strategy. From campaign ideation and planning to multi-channel roadmaps and reporting, you’ll help clients achieve meaningful business outcomes through a growth-focused digital marketing lens.




What You’ll Be Doing:





  • Cultivate Client Relationship and Trust: Serve as the main point of contact, building strong relationships with head office stakeholders and local franchisees when needed. Use regular check-ins, feedback loops, and strategic guidance to foster true partnership and drive adoption of marketing strategies.

  • Lead Content-Driven Growth Strategy: Develop and present localized, multi-channel content roadmaps (social, email, web, paid advertising) that align with each client’s goals, brand voice, and community trends; ensuring they’re rooted in audience insights and built to deliver measurable business outcomes. Stay current on content trends and tools, using them to inform and elevate the strategy at every touchpoint.

  • Oversee Cross-Functional Campaign Execution: Collaborate closely with cross-functional team members to ensure a seamless execution that’s aligned with performance goals and maintains brand consistency across channels. Define and interpret key metrics to drive ongoing optimization and demonstrate impact on client growth.




This Job is for You if:



  • 💼 You have 3+ years in Client/Customer Success, Account Management, or Marketing Management roles — ideally in a marketing agency or fast-paced, digitally-focused environment.

  • 🎓 You have a bachelor’s degree (or equivalent) in Marketing, Communications, or a related discipline.

  • 🍽️ You have 1+ years of experience serving restaurant or hospitality clients.

  • 🗣️ You’re fluent in English (C1+), both written and spoken.

  • 📊 You have a deep understanding of content SEO, audience segmentation, storytelling frameworks, and multi-channel content planning.

  • 📋 You have hands-on experience with content workflows and platforms like CMS systems, HubSpot, Notion, Asana, Monday.com.

  • 🧭 You can drive content strategy while overseeing a cross-functional team, including content execution and performance specialists.

  • 🗂️ You’re organized, detail-oriented, and comfortable managing project scopes, timelines, and budgets.




Bonus Points if You:



  • Have experience supporting marketing strategies for QSR, fast-casual, or multi-location restaurant brands.

  • Have written conversion-focused copy (ads, landing pages, SEO blogs, emails).

  • Have experience experimenting with AI tools for ideation, content generation, or streamlining workflows.

  • Speak Spanish (not a deal-breaker, but cool).




Do NOT apply if:



  • You seek a purely tactical writing role without ongoing client-facing responsibilities.

  • You need close oversight to stay on track, or feel uncomfortable working autonomously in a fast-paced setting.

  • You resist feedback, iteration, or collaborative brainstorming.

  • You find it challenging to translate strategic insights into clear, actionable content.

  • You don’t enjoy keeping up with evolving content and digital marketing trends, tools, or technologies.

  • You prefer minimal involvement in client communication or relationship-building.

Create a job alert for this search

Remote Client Success Manager • Pickering, Ontario

Similar jobs

Remote Sales

AO Globe LifeAjax, ON, CA
Remote
Full-time

Remote Sales Supervisor – Fast-Track to Leadership!.We’re looking for ambitious individuals to join our.Performance-based role with unlimited earning potential.Leadership Training & Mentorship.Deve... Show more

 • Promoted

Sales Representative - 60k / Year - Remote

Spade RecruitingBrock, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausBrock, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Project Manager

Cpus Engineering Staffing Solutions Inc.Brock, ON, CA
Full-time

We are currently requesting resumes for the following position.Wednesday, June 5, 2024 (5:00PM EST).Brock Road or 1 Holt Road (Hybrid, 2 days remote).The job duties associated with a Project Lead a... Show more

 • Promoted

Earn up to $400 per Day by Playing Games and Taking Surveys

AlmediaBrock, Ontario, Canada
Full-time

Since its launch 5 years ago, over 50MN users have earned and withdrawn over $150MN! The platform is rated 4.TrustPilot with over 230k+ reviews, establishing Freecash as one of the highest rated op... Show more

 • Promoted

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupBrock, Ontario, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more

 • Promoted

Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists

ApexFocusGroupBrock, Ontario, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Show more

 • Promoted

Be Your Own Boss - Shop And Deliver

Instacart ShoppersBeaverton, Canada
Part-time

FULL-SERVICE SHOPPER Start earning money fast and be your own boss.Instacart is a leading retail enablement platform that works with grocers and retailers to transform how people shop.Instacart&#39... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausBrock, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausBrock, ON, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Client Marketing Manager

360insights (Canada) Ltd.Whitby, Durham Region, CA
Full-time

Location: Whitby, Ontario, Canada.Our unified platform brings together streamlined experiences, incentives, and services so brands can coordinate go‑to‑market efforts with clarity, consistency, and... Show more

 • Promoted

Work From Home Fast & Serious 100% Free - No experience

Clubshop | USBrock, Ontario
Remote
Full-time

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more

Assistant Restaurant Manager

A & WBrock, ON, CA
Full-time

Title: – Assistant Restaurant Manager.Hours: – 30 to 40 hours per week.Education: – Completion of Secondary school.Employment Requirements: – Minimum 1 Year.Work Location: – 11 Beaver Ave, Beaverto... Show more

 • Promoted

Cloud & Dedicated Hosting Product Manager - $50 An Hour - Part Time - Remote

Konect360Oshawa, Canada
Remote
Part-time

Product Manager to lead strategy, development, and launch of cloud and dedicated hosting services.Requires expertise in cloud technologies, market analysis, and cross-functional leadership. Show more

 • Promoted

Remote Business Analyst for Full Life-Cycle Project Management

Cpus Engineering Staffing Solutions Inc.Brock, ON, CA
Remote
Full-time

Support project delivery as a Business Analyst in a fully remote role.Drive the life-cycle process, document requirements, and identify opportunities while ensuring project excellence throughout th... Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingBrock, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Spanish Private Tutoring Jobs Beaverton

SuperprofBeaverton, Ontario (ON), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more

 • Promoted

Remote Appointment Setter - 60k / Year

Spade RecruitingBrock, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

CRM and Data Management Advisor - Spanish Required

Cuso InternationalScugog, Ontario
Permanent

This Volunteer Placement is Located in:.Please submit a Spanish Resume and Statement of Interest.Open to Canadian Citizens and Permanent Residents of Canada only.This placement is an opportunity to... Show more

 • Promoted

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupBrock, Ontario, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Show more