Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Calgary, Alberta, CA
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: Canadian Citizens and PR Holders Preferred
The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.
Key Responsibilities:
● 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
● Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests
● Escalate issues as appropriate and act as a technical escalation for the end user
● Maintain a high level of customer satisfaction
● Comply with the desktop group practices and procedures
● Update ServiceNow and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
● Identify technical and process issues and recommend improvements
● Achieve target ticket volumes and ticket resolution levels
● Responsible for compliance with applicable corporate policies and procedures
● Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
● Follows the processes and practices established for the group
● Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions
● Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS
devices, etc.
● Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues
● Handle software installation/support/upgrades
● Provide 1st/2nd level Help Desk support
● Perform basic LAN and internetworking-related activities
● Have strong internetworking and troubleshooting skills
● Have A+ certification & at least one certification from either Cisco or Microsoft
● May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
● Must be a self-starter and can manage multiple tasks
● Exceptional customer service skills
● Good communication skills
● Ability to work independently or as part of a team
● Ability to complete tasks effectively with minimal supervision
● Must be available to work flexible work schedules
● High-level skill set
● Outstanding people skills
● Self-starter, needs to be able to work on his/her own
● Proficient in Windows 10 & 11 and Office Suite/O365
How to Apply
Interested candidates are invited to send their resumes to: @
Desktop Support Engineer (Dispatch /Part-Time) • Alberta, Calgary, Canada
Yotta Labs is pioneering the development of a Decentralized Operating System (DeOS) for AI workload orchestration at a planetary scale.Our mission is to democratize access to AI resources by aggreg... Show more
A global IT services company is seeking a Sr.Mainframe Storage/Tape Engineer for a remote position.The candidate will be responsible for managing storage solutions, troubleshooting issues, and lead... Show more
Job Title: Call Center Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to part... Show more
Bachelor degree or equivalent in computer science or a technology field.Must have hands‑on expertise with Windows 2003, 2008 & 2012 operating systems.Active Directory, DNS, DHCP, GPO.Windows Servic... Show more
Job Type: Temporary Assignment.TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.Our client i... Show more
Android Mobile Software Engineer | $200/hr Remote | Mercor.Android Mobile Software Engineer (Kotlin).Part-time, 10–40 hours per week, fully remote and asynchronous.Role Responsibilities (Training s... Show more
Join a forward-thinking company that is redefining e-commerce through community-driven live auctions.As an Android engineer on the Inventory team, you will play a crucial role in enhancing the sell... Show more
Position: Field Service / Desktop Technician L1.This role will be to provide overall hardware/software support to employees and incoming new hires.The position will assist in providing weekly repor... Show more
Hamilton Motor Company is a leader in automotive technology, offering premium aftermarket solutions that modernize the driving experience.We sell modules and replacement screens that update the inf... Show more
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more
Get AI-powered advice on this job and more exclusive features.This range is provided by Pave Talent.Your actual pay will be based on your skills and experience — talk with your recruiter to learn m... Show more
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Kyndryl.In anticipation of upcoming requirements*.Remote (Canada-ba... Show more
Driving Talent Acquisition Across Canada || 26K+ Trusted Connections || Delivering Top IT Talent for Tomorrow’s Innovations.Role: Lead MuleSoft Platform Support Engineer.Provide platform support fo... Show more
A leading home improvement platform in Canada is seeking an experienced Android Engineer to drive engineering projects and collaborate with cross-functional teams.The ideal candidate has at least 3... Show more
A leading recruitment firm is seeking an Embedded Firmware Engineer to work remotely for a technology company.The ideal candidate will have strong skills in C and Python, experience in developing f... Show more
This range is provided by Realm.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Direct message the job poster from Realm.Our client is a well-fu... Show more
A staffing and recruiting firm is seeking a skilled Field Engineer based in Montreal to provide remote support for end-user devices across Nespresso Boutiques in Canada.The ideal candidate has over... Show more
A technology solutions provider is seeking a Technical Support Engineer – Hosting Operations in Calgary, Alberta.The role involves supporting application installations, executing deployments throug... Show more
A financial technology company based in Canada is looking for an experienced Android Engineer.You will work alongside a talented team to enhance the Android app while ensuring a beautiful user expe... Show more
A trusted IT services provider in Calgary seeks a full-time IT Support Specialist to provide technical support focusing on Google Cloud Platform (GCP).This on-site role includes troubleshooting har... Show more
