Account Manager

Job Description

We are seeking a dynamic and experienced leader with a strong technical background in facility management to oversee operations across a campus setting. This role requires hands-on experience managing building systems, leading multidisciplinary teams, and ensuring contract compliance. The ideal candidate will bring a client focus, strategic insight, operational excellence, and a proactive approach to lifecycle management, capital projects, and stakeholder engagement and communication.

The successful candidate with support the Dexterra team in ensuring contract compliance, performance monitoring, financial reporting and management, lifecycle and capital planning and service excellence in the delivery of facilities management services.

This role focuses on driving continuous improvement through coaching and feedback across all stakeholders. It also includes direct oversight of directly employed staff and subcontractors to deliver a full range of services that may include building services and maintenance, retail food services, janitorial, environmental services, roads grounds, landscaping services.

Key Responsibilities:

• Lead a team of stationary engineers and building operators, and trade subcontractors.
• Oversee all technical operations including boilers, chillers, plumbing, biohazard safety systems, and client equipment across multiple buildings.
• Manage annual equipment shutdowns and planned maintenance schedules.
• Ensure effective capital project planning, equipment replacement, and technical risk management.
• Maintain and strengthen relationships with internal and external stakeholders including Clients, Customers, Stakeholders and municipal bylaw offices.
• Oversee scope of work development, including SOPs, annual protocols, training programs, and strategic initiatives.
• Assist in developing and monitoring annual budgets and financial controls.
• Manage invoicing, inventory, and accounting practices, including warranty and lifecycle documentation, including minor works and change orders.
• Prepare and deliver Monthly and Bi-Yearly Performance Reports, and track KPIs for operational efficiency.
• Lead quality and health & safety audits, ensuring compliance and implementing corrective measures.
• Manage operational service provider contracts and renewals (non-FM vendors).
• Lead and support team performance across departments, fostering accountability and development.
• Conduct quarterly documentation audits across departments and ensure alignment with Project Agreement terms.
• Participate business development opportunities within the region.
• Identify potential risks to deliverables and lead mitigation efforts.
• Develop and implement business continuity strategies in collaboration with department heads.
• Ensure profitability and continuous improvement in all areas of facility operations

Qualifications

Qualifications

• Bachelor’s degree or equivalent industry/work experience.
• 5+ years managing operations / teams
• 5+ years in budgeting and financial reporting at the department head level.
• 3+ years in operational or performance management, including project tracking.
• Experience in service delivery in a healthcare environment
• Experience working cross-functionally with stakeholders in a matrix environment.
• Skilled in gathering business requirements and documentation.
• Familiarity with full product lifecycle and supporting methodologies.
• Proficient in Microsoft products including Excel, Visio, PowerPoint, and SharePoint.
• Strong problem-solving, decision-making, and change management skills.
• Proven ability to deliver results in complex and dynamic environments.
• PMP or FMP certification.
• Experience managing projects and working with various government levels.
• Knowledge of operating a Public Private Partnerships (P3) contract