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Dexterra Group
Executive Chef – High-End Catering, Retail Café & Meal ProgramsDexterra Group • Victoria, BC, CA
Executive Chef – High-End Catering, Retail Café & Meal Programs

Executive Chef – High-End Catering, Retail Café & Meal Programs

Dexterra Group • Victoria, BC, CA
30+ days ago
Job type
  • Full-time
Job description

Job Description

Position Overview

We are seeking an experienced Executive Chef to lead all culinary operations across a diverse food service portfolio, including high-end catering, retail café operations, mandatory meal plans, and client-based food programs. This role is responsible for delivering exceptional food quality, strong financial performance, and outstanding customer satisfaction across all service areas.

The Executive Chef will act as both a culinary leader and client-facing representative, ensuring consistency, innovation, and operational excellence across all outlets.

Key Responsibilities

Culinary Leadership

  • Oversee all kitchen operations across catering, retail café, and meal plan production
  • Develop and execute high-end catering menus tailored to client expectations and budgets
  • Ensure consistent food quality, presentation, and portion standards across all service lines
  • Drive culinary innovation while maintaining operational efficiency and cost control

High-End Catering Operations

  • Lead planning and execution of premium catering events (corporate, institutional, private)
  • Manage event production from menu design through on-site execution
  • Coordinate logistics, staffing, and timelines for seamless service delivery
  • Ensure client expectations are met or exceeded at all events

Retail Café Operations

  • Oversee daily café food production, menu offerings, and service standards
  • Ensure fast, consistent, and high-quality food service in a retail environment
  • Monitor sales performance, food cost, and product mix optimization
  • Implement seasonal and promotional menu items to drive revenue

Mandatory Meal Plan Program

  • Manage large-scale meal production for meal plan or institutional dining programs
  • Ensure nutritional balance, consistency, and volume production efficiency
  • Control food cost while maintaining quality standards for high-volume service
  • Collaborate with operations to ensure timely and accurate meal delivery

Client Relations & Customer Satisfaction

  • Act as a key culinary contact for clients and institutional partners
  • Maintain strong relationships through regular communication and responsiveness
  • Address feedback and resolve concerns promptly and professionally
  • Ensure high levels of customer satisfaction across all service channels

Financial & Operational Management

  • Manage food costs, labor efficiency, and inventory control across all units
  • Work within approved budgets while maximizing quality and output
  • Reduce waste and improve production efficiency across operations
  • Support revenue growth through menu engineering and pricing strategies

Team Leadership

  • Lead, train, and develop kitchen teams across multiple service areas
  • Build a strong culture of accountability, professionalism, and excellence
  • Schedule and manage staff based on operational needs and event demand
  • Conduct performance evaluations and ongoing coaching

Health, Safety & Compliance

  • Ensure compliance with all food safety and sanitation regulations
  • Maintain clean, organized, and audit-ready kitchen environments
  • Enforce safe food handling and workplace safety standards

Qualifications

Qualifications

  • 7–10+ years culinary experience, including senior leadership roles
  • Proven experience in catering, high-volume production, and retail food operations
  • Strong background in client-facing culinary environments
  • Excellent leadership, communication, and organizational skills
  • Solid understanding of food cost control and financial management
  • Culinary diploma or equivalent professional experience preferred
  • Food Safe certification required

Key Competencies

  • Strong client relationship management
  • High attention to quality and detail
  • Ability to manage multiple food service streams simultaneously
  • Strong problem-solving under pressure
  • Focus on customer satisfaction and service excellence
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Executive Chef – High-End Catering, Retail Café & Meal Programs • Victoria, BC, CA

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