Technical Writer-Digital Products

Technical Writer-Digital Products, Approvals & UX Documentation

Vaughan, ON

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

The Technical Writer – Digital Products, Approvals & UX Documentation is responsible for planning, developing, and delivering clear, accurate, and user-focused documentation and digital media for Company products. This includes traditional product manuals, labels, and approval/agency documentation, as well as modern digital-first content, UI/UX support for software products, and multimedia content to help customers install and use our products safely and effectively.

The Technical Writer will work closely with Engineering, Product Management, UI/UX, Compliance, Marketing, and Customer Service to ensure all documentation—print and digital—is technically accurate, compliant with regulatory requirements, and aligned with the needs of end users. This is a full time, in office role based out of our head office in Vaughan, ON.

Key Responsibilities: Product manuals, labels, and regulatory/approvals documentation

• Plan, write, and maintain installation manuals, user manuals, quick-start guides, and technical documentation for the full product line.
• Develop and maintain product labels, markings, and safety information, ensuring alignment with regulatory and approval requirements.
• Prepare and maintain content required for approval agencies and regulatory bodies, including technical specifications, product data sheets, test summaries, and other supporting documentation.
• Coordinate with Engineering, Compliance, and Approval Agencies (as required) to support approval applications, renewals, and ongoing certification requirements.
• Maintain accurate and organized records, document history, and version control for all manuals, labels, and regulatory submissions.
• Ensure documentation is consistent in format, terminology, and branding, and meets applicable ULC standards and codes.

Digital-first product documentation

• Develop and maintain online help, web-based documentation, and knowledge base articles for digital and software-enabled products.
• Author structured, reusable content that can be published to multiple channels (PDF, web help, in-app help, support portals, etc.).
• Create and maintain quick reference guides and FAQs that support customer self-service and reduce support inquiries.
• Work with internal stakeholders to ensure documentation is updated in alignment with product releases and software updates.

UI/UX documentation and software product support

• Collaborate with UI/UX designers, product managers, and software engineers to document user workflows, interface behaviors, error messages, and interaction patterns.
• Contribute to the design and content of in-app help, tooltips, on-screen prompts, walkthroughs, and contextual assistance to improve user experience.
• Review and refine user-facing UI text (labels, instructions, dialogs, alerts, error messages) for clarity, consistency, and tone.
• Participate in design reviews, usability testing, and feedback sessions to ensure documentation and UI text support user needs and product goals.

Digital media creation and customer enablement

• Plan, script, and produce digital media assets such as video tutorials, screen captures, animations, and interactive demos to help customers install, configure, and use products.
• Create annotated screenshots, diagrams, and visual aids to explain technical concepts and procedures.
• Work with Marketing and Customer Support to incorporate digital media into websites, customer portals, and training materials.
• Ensure digital media content follows company branding, accessibility, and quality guidelines.

Customer and internal support

• Respond to internal and external inquiries related to product documentation, labels, and approvals.
• Provide documentation support to Engineering, Manufacturing, Sales, and Customer Service as needed (e.g., custom documentation requests, tender submissions, technical clarifications).
• Assist in investigating and resolving documentation-related issues reported by customers or internal stakeholders.

Content strategy, process improvement, and other duties

• Support the development and maintenance of a content strategy that ensures consistent, up-to-date information across manuals, brochures, data sheets, websites, knowledge bases, and in-app help.
• Maintain centralized repositories and taxonomies for documentation and media, supporting content reuse and governance.
• Contribute to the continuous improvement of documentation standards, templates, style guides, and workflows.
• Perform other related duties as assigned.

Requirements and Skills:

• Diploma or degree in Technical Communication, Engineering Technology, Computer Science, UX Design, or a related discipline.
• 3–5 years of experience as a Technical Writer, Technical Communicator, or similar role in an engineering, manufacturing, or technology environment.
• Experience supporting regulatory/approval documentation (e.g., electrical safety, product approvals, or similar) is preferred.
• At least 2 years of experience producing documentation for digital products, software, or web-based solutions (e.g., embedded interfaces, SaaS, or control software) is an asset.
• Experience working closely with engineering, product management, and UI/UX teams in an agile or iterative development environment.
• Strong technical writing skills with the ability to translate complex technical and regulatory information into clear, concise, and user-friendly content.
• Knowledge of electrical or electronic products, systems, or related technologies (experience with Company product lines or similar products is an asset).
• Understanding of regulatory and approval requirements relevant to the company’s products (e.g., UL, ULC, CSA, CE, or equivalent), and the documentation needed to support them.
• Demonstrated experience creating and maintaining user manuals, labels, and technical data sheets.
• Demonstrated experience producing documentation for digital-first products, including web applications, embedded interfaces, or software-controlled equipment.
• Familiarity with modern documentation tools and platforms such as: Camtasia, Snagit, Loom, Adobe Captivate, or equivalent for creating video tutorials and annotated screen captures.
• Proficiency with digital media tools such as Camtasia, Snagit, Loom, Adobe Captivate, or equivalent for creating video tutorials and annotated screen captures.
• Experience collaborating in UI/UX design tools such as Figma, Sketch, Adobe XD, or similar to review and document user flows and interfaces.
• Ability to create diagrams and visual assets using tools such as Visio, Lucidchart, draw.io, or similar.
• Knowledge of Framemaker software is desirable.
• Understanding of content strategy, information architecture, and multi-channel content delivery (manuals, brochures, data sheets, web, in-app help, knowledge bases).
• Familiarity with UI writing / microcopy best practices and accessibility standards (e.g., WCAG) for digital products.
• Strong organizational and time management skills with the ability to manage multiple projects and deadlines.
• Excellent interpersonal and communication skills, with the ability to work effectively with cross-functional teams and external agencies.
• High attention to detail and commitment to accuracy, compliance, and quality.
• Must reside in the Greater Toronto Area.

What Mircom Offers:

• A great working environment with opportunities for career advancement
• Competitive salary
• Group Insurance benefits
• Company RRSP program

We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.

At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.