Security Training and Compliance Manager: Vancouver Coastal Health

As part of our ongoing dedication to excellence, we are seeking a highly skilled full-time Security Training and Compliance Manager to develop and deliver comprehensive training programs for healthcare security personnel supporting the Vancouver Coastal Health (VCH) portfolio across diverse healthcare environments. You will play a key role in supporting a relational security approach focused on proactive engagement, professionalism, communication, de-escalation, violence prevention, and patient-centred interactions. This role will help equip frontline healthcare security teams with the skills, knowledge, and confidence needed to respond effectively to behavioural, safety, and emergency-related situations while working collaboratively with healthcare staff, patients, and visitors.Key Responsibilities:Design and implement engaging, comprehensive training for both new recruits and experienced security personnel.Support the delivery of training programs, including classroom and site-based (on-the-job) instruction:Security procedures & emergency protocolsEmergency response and crisis managementConflict de-escalation & verbal interventionPVPC & ATR use-of-force trainingHealthcare privacy, confidentiality standards, and professional communication practicesRelational security and trauma-informed approaches within healthcare environmentsReport writing and incident documentation.Customer service in security rolesWorkplace violence prevention, Healthcare privacy and confidentiality standards, and morePromote relational security practices focused on proactive engagement, communication, professionalism, and conflict prevention.Conduct quality assurance audits across healthcare sites to ensure compliance with site policies, post orders, and VCH standardsReview incident reports and documentation for accuracy, completeness, and compliance prior to submissionMonitor and track key performance indicators (KPIs), preparing weekly and monthly reports for operations and leadership teamsUse evaluations to fine-tune and optimize training programs.Work closely with management, site leadership, and healthcare staff to customize training based on unique site needs.Represent Securiguard at training seminars, conferences, and professional events.Qualifications & Skills:Minimum 2 years of experience as a security trainer/instructor.Preferred experience in security, law enforcement, or military service.Experience as a trainer in retail and healthcare environments would be considered an asset.In-depth knowledge of Provincial Violence Prevention Curriculum (PVPC), security protocols, risk management, and emergency response within retail and healthcare environments.Strong communication, public speaking, and instructional skills.Proven leadership and mentoring abilities to train security personnel effectively.Ability to assess threats, make quick decisions, and manage high-pressure situations.Proficiency in incident documentation, report writing, and compliance with industry regulations.Flexible availability, including occasional evenings, weekends, or on-call training.Valid BC driver's license and reliable transportation.Must be able to pass a criminal record check and meet BC Security Worker Licensing requirements.The ideal candidate will possess the following instructor certifications and licenses:PVPC & ATR Use of Force Instructor CertificationSubject Restraint & Control Techniques (Handcuffing)The following certifications and licences would be considered an asset.First Aid/CPR Instructor Certification & Note-Taking/Report WritingHealthcare Violence Prevention TrainingMental Health Awareness and Response (M.H.A.R.)Hospital Restraint (Pinel Restraints)What's In It for YouFun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.At Securiguard we believe in living and acting by our values: R.E.A.C.H.Respect · Empathy · Accountability · Courtesy & · HonestyWe believe that diversity enables the company to grow towards a better future. By creating an environment which is inclusive and provides equal opportunity for all, ideas are generated which help to solve the problems of a changing and increasingly complex world. Our mission, vision, and values enabled us to be the 2021 & 2024 winners of Canada's Most Admired Corporate Culture and a finalist of the 2021 Canadian HR Awards' Excellence in Diversity & Inclusion category.