Retail Operations and Communication Manager

Who we are

At Rocky we feel our best in nature and we feel our best when we nurture ourselves with nature. Thats why for over 25 years weve been students of this glorious Earthformulating everyday essentials that nurture your skin body and hair all crafted with care here in the Canadian Rockies.

Our 14 locations nationwide are designed to bring nature indoors. Crafted from natural materials they guide customers through immersive sensorial experiences anchored by our signature sink unique to each location.

Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem working together to make a positive impact in our communities and for the Earth.

Are you a natural fit for the new world of Rocky

The position

The Retail Operations and Communication Managerchampions ahuman connection-lead retail experiencethrough the optimization of retail systems and communication. This roleensuresstore teams receive clear timely and consistent information that drives strong execution engagement and role is responsible formanagingand optimizingretail systems andactsas a keypartnerbetween retail the workshop and cross-functionalteams. The Retail Operations and Communications Managerensuresallstoreteamshave the tools resources and support needed to operate efficientlywhile delivering an exceptionalcustomer experience.

This role can be based in a hybrid capacity from our Canmore Workshop or fully remote from Alberta or Toronto provided there is a Rocky location present and accessible.

What youll be doing

Allocations & Inventory Management

• Partner cross-functionally with store leaders sales inventory allocations and shipping teams
• Manage launch quantities and monitor sell-through rates
• Optimize stock receiving processes across all stores lead cycle counts and reduce out-of-stock instances
• Manage end-to-end inventory flow replenishmentand in-stock optimization
• Collaborate with procurement and operations to ensure timely stock delivery and in-store availability of finishing touches
• Monitor for financial responsibility and act as a strong voice of advocacy for retail efficiency and customer experience in all decisions related to inventory and supplies

Facilities & Store Maintenance

• Oversee facilities management including plant care store/window cleaning mat services music accounts POS system (Shopify) and security
• Manage store room contracts and seasonal storage leasing
• Act as Project Manager for store openings closings small projects and renovations
• Act as the health and safety representative for the retail function adopting and adhering to safe work practices and environments

Workforce Planning & Labour Management

• Manage and support Store Leaders in optimizing labour aligned to traffic productivity and sales targets
• Partner with Director Retail to set and load sales and KPI targets per store ensuring accuracy
• Consistently review schedules provide feedback and manage schedule building when needed
• Oversee training and coaching of Store Leaders on time & attendance and payroll verification and follow up with Payroll as needed

Systems & Process Management

• Accountable for ensuring retail stores supporting tools and systems are optimized to meet business needs and store teams are set up for high-volume periods
• Own and manage key retail system functions including but not limited to NetSuite StoreForce music systems traffic counter Shopify IT equipment and initiate vendor support as needed
• Maintain retail business directory and store hours ensuring information is accurate
• Design and implement scalable retail operation processes train and coach store teams on operational standards

Reporting & Communication

• Partner with Retail Leadership to ensure communication to stores in engaging timely and relevant and supports a consistent and engaging customer experience
• Administrate and optimize all retail internal communications to equip store teams with clarity to execute with confidence
• Deliver weekly reporting and data insights to support the Retail Leadership team and Store Leaders in making well informed customer centric decisions

Does this sound like you

• Post-Secondary degree in business operations management or a related field
• A minimum of 5 years of experience in a retail leadership role
• Strong understanding and expertise in retail systems (StoreForce Shopify NetSuite preferred)
• Deep understanding of retail KPIs (Sales ATV UPT CVR traffic labour percent)
• Ability to balance customer experience with productivity and profitability
• High level of integrity confidentiality and attention to detail
• Strong analytical thinking planning prioritization and execution skills
• Demonstrated experience in conflict resolution and people leadership skills
• Thrives in ambiguity and able to quickly solve problems with limited information
• A people leader with a growth mindset who is inspired by Rockys purpose and wants to share that with teams and customers
• A valid drivers license and ability to travel to all retail stores

Whats in it for you

• This position pays between $70000 - $90000 per year depending on experience
• Significant product discounts and quarterly allowances
• Subsidized group medical and dental benefits for you and your family
• Share in Rockys success - The Great Game profit sharing program
• Generous paid annual vacation and personal days
• Healthy lifestyle support through an annual allowance
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in Culture Club organized activities

Application

• We are accepting applications for the Retail Operations and Communication Manager position until a suitable candidate is found.
• Eligibility:Candidates must be legally authorized to work in Canada.

Required Experience:

Manager

Employment Type : Full-Time
Department / Functional Area: Retail
Experience: years
Vacancy: 1
Yearly Salary Salary: 70000 - 90000