Community Engagement Intern

Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview:

This position is open to post-secondary students available for a winter term full-time (40-hours per week) placement between Jan 4th – March 26, 2027 (11-12 weeks )

This role provides the opportunity for a post-secondary student to apply classroom knowledge to real-world community engagement and operational projects in the property management industry through hands-on experience and guidance under the VP, Strata Operations and Manager, Preferred Vendor Programs & Office Operations. The Community Engagement Intern will contribute to real projects while developing practical skills related to their academic program.

The Community Engagement Intern will support in the coordination and execution of community-based initiatives, events, and administrative functions. This role provides the opportunity to contribute to initiatives that enhance resident experience, support on-site teams, and strengthen community engagement

Mentorship

The intern will receive ongoing mentorship through weekly check-ins, feedback sessions, and collaboration with the Manager, Preferred Vendor Programs & Office Operations and relevant department leaders and subject matter experts. The intern will collaborate with department leaders to gain professional insights to further develop their skills.

Key Responsibilities:

• Provide administrative and operational support to department leaders, including coordinating materials, gathering site-level data, and supporting ongoing projects across the portfolio.
• Support the planning and execution of community engagement initiatives and events at managed properties, including new developments and newly onboarded buildings.
• Assist in the coordination and promotion of company and client-facing events through outreach and social media support.
• Collaborate with internal teams, including Marketing and Operations, to develop and distribute communications and promotional materials.
• Support cross-functional projects and program implementations, including basic reporting and use of internal systems to track activities and engagement.
• Conduct site visits as needed to assist with event execution, gather information, and support community outreach efforts
• Build positive relationship with residents, site staff, and vendors while representing the organization in a professional manner.
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.
• Must be able to travel to various sites within the lower mainland.
• Other administrative and operational duties as assigned

Education & Experience

• Strong problem-solving skills with keen attention to detail.
• Excellent communication skills and the ability to collaborate seamlessly with teams and stakeholders.
• Proficient in Microsoft Office, (Outlook, Word, and Excel, etc.) and able to learn and navigate new technology and platforms quickly.
• Highly organized with strong planning, time management, and multitasking abilities.
• Critical thinking and the ability to make sounds judgements and decisions.
• Ability to prioritize work, meet deadlines and work well under pressure.
• Ability to work with sensitive or confidential information.
• Ability to work in a team environment as well as independently and be self-driven

Requirements

• The candidate must currently be enrolled in a Canadian Post-Secondary program
• The candidate must be in the fields of data analytics, economics, business, or other relevant field of study.

What We Offer:

As a temporary associate, you will be eligible to receive Employment Standard time off benefits and access to our Employee Assistance Plan.

Compensation:

$20 per hour

FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

IN2018

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.