Dedicated Flight Coordinator

SUMMARY OF RESPONSIBILITIES:

• Provide end-to-end support to Flight Crew and Client Account Managers, including pre-flight arrangements, in-flight coordination, and post-flight follow-up.
• Prepare accurate flight routing and itineraries, ensuring compliance with crew duty time and rest regulations per SOPs and Canadian Aviation Regulations (CARs).
• Coordinate customs scheduling and notifications; pre-alert customs and immigration agencies for confirmed flights.
• Secure foreign government landing and overflight permits, and arrange international handling as required.
• Implement operational changes to flight schedules, including revising arrangements and sourcing replacement aircraft in collaboration with Flight Crew, Maintenance, and Client Account Managers.
• Monitor airport conditions, weather, airspace, and ATC restrictions; communicate updates to Flight Crew and Client Account Managers.
• Conduct risk assessments for new or high-risk destinations in partnership with management and Flight Crew.
• Support charter sales by assisting with trip quotes and route planning for safe and efficient travel.
• Validate aircraft and crew positions; confirm Minimum Equipment List (MEL) status.
• Track flight progress and provide operational updates as needed.
• Complete post-trip duties, including reviewing flight logs, conducting retrospectives, and updating client profiles.
• Support Lead pilot with crew expenses

QUALIFICATIONS AND SKILLS REQUIRED:

• Bachelor’s Degree or College Diploma in aviation management, business administration, or equivalent experience.
• Exceptional customer service and communication skills are essential.
• Previous experience in business aviation is preferred.
• Knowledge and experience with Canadian Aviation Regulations (CARs), the Federal Aviation Administration (FAA), and the European Union Aviation Safety Agency (EASA) is an asset.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to work independently with minimal supervision in a fast-pressure environment
• Strong organizational skills with attention to detail
• Highly adaptable to change and working under pressure.
• Team player with exceptional organizational and multi-tasking skills.
• Flexibility to work non-standard hours, including evenings, nights, weekends, and holidays; must be available on-call during client flights.

Benefits: Our perks and benefits include but are not limited to:

• Hybrid working arrangements
• Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
• Employee assistant program
• Group retirement savings plan with company matching contribution
• Paid time off including sick days and personal days
• Employee Referral Program
• Service Awards