Conversion Support Representative

The Role: Conversion Support Specialist
The Mission: Support a critical migration initiative for a top-tier insurance provider by managing policy records and customer documentation.
The Vibe: Energetic, professional, and team-focused.

Location: 100% On-site (Downtown Vancouver)
Compensation: $27.00/hour
Hours: Mon–Fri, 8:30 AM – 4:30 PM (35 hours/week)
Term: Full-time contract (Up to 12 months)
Start Date: ASAP

Advantages
Competitive Salary of $27/hr
Opportunities for growth and advancement internally
Excellent collaborative work environment
Robust training support
Opportunity to gain experience in the insurance industry

Responsibilities
Data entry into the company's point of sale system
Create, mail, merge documents with accuracy and completeness
As directed, send policy cancellation letters by registered mail
Premium calculations on property insurance policies
Meet KPI’s for conversion data
Provide broker support for underwriters, including but not limited to contacting brokerages following up on missing information or duplicated declaration pages
Filing and photocopying documents, as well as other administrative tasks as required


Qualifications
Minimum 1 year of experience in an administrative role and call center/customer service
High school diploma and some post-secondary education
Experience with MS Office Suite, especially Word and Excel
Experience in the insurance industry is an asset
Strong written and verbal English communication skills
Strong attention to detail when processing repetitive tasks
Data entry accuracy
Professional, friendly, and courteous in all interactions with customers and colleagues
Thrives in a fast-paced environment and remains calm under pressure


Summary
If this role interests you, please visit www.randstad.ca to apply directly or send your resume directly to andrea.francis@randstad.ca with subject line - "Conversion Support Representative - Vancouver"

We appreciate all applications, however, only those who meet the requirements for this role will be contacted.

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.