Business Systems Analyst I - Blood Management Solutions

Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Information technology
Job posting ID: 8372

​Employment status: Temporary full-time
Position's anticipated start date: 2026-03-30
Position's anticipated end date: 2028-01-28

Classification: ITA
Salary/Rate of pay: $69,229 - $82,145

Application deadline: 2026-03-09

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the .

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for a Temporary Full-time Business Systems Analyst I to join our dynamic Internal Customer Experience Blood Management Solutions team.

The Internal Customer Experience team is responsible for managing the delivery and operation of IT services related to employee experience and productivity, blood operations, data & analytics and optimization, making IT more effective, reliable and consistent.

In this role, you will play a key part in supporting the design, development, and execution of the ePROGESA Blood Management System roadmap, an enterprise software application used in the collections, manufacture, testing and distribution of blood products.

The Blood Management Solutions team operates in a dynamic and challenging environment, driving strategic business analysis, process development, and technology solutions to address the national needs of Canadian Blood Services. This team manages essential software solutions and technologies for the collection, testing, manufacturing, and distribution of blood and blood products. It is instrumental in defining and managing the requirements and design of our enterprise blood management solutions, including ePROGESA. Additionally, the team oversees the software lifecycle, maintains strong relationships with key business, quality, and regulatory stakeholders, and manages critical donor and customer information crucial to our operations.

Formula for success

• Using your skills and experience as a business systems analyst, engage with key business stakeholders to discuss and evaluate proposed changes, perform analysis, and gather requirements.
• Leveraging your knowledge and expertise in blood management processes and blood management solutions, perform design, development and configuration of strategic business enhancements and changes to blood management systems.
• Employing your expertise for software testing and technical writing, perform system validation and complete the appropriate level of documentation to support the completion of each change.
• Acting as a representative for the Blood Management Solutions team, you will work with quality assurance and regulatory affairs personnel to effectively communicate changes and impacts to our regulated blood management solutions and ensure a continuous state of regulatory compliance.
• Using your expertise in system life cycle management, you will participate in project management and software release planning sessions to ensure the timely delivery of effective changes that are compliant with business needs.
• Employing your communication and engagement skills, you will serve as contact with other IT stakeholders and software vendors to manage required technical enhancements, software fixes and maintenance, and overall system life-cycle management activities.

Desired education and skills

• Post secondary level education in a relevant discipline (preferably Science, Business, or Healthcare Administration) or an equivalent combination of education and experience as a Business Systems Analyst.
• 1-3 years of experience in a role involving business analysis, process development, and software life-cycle management.
• Excellent organizational, communication (written and verbal), and interpersonal skills, with the ability to bridge the gap between technical teams and business end-users.
• Thorough understanding of requirements gathering, functional design, solution development, testing and validation processes.
• Experience working in a regulated biologics manufacturing, healthcare or laboratory environment is a significant asset.
• Proven ability to work effectively in a fast-paced, dynamic environment, delivering high-quality functional initiatives under defined timelines.

What we offer you

• Percentage in lieu of benefits and vacation.
• Annual performance award up to 6%.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.
  
  

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services location 40% of the time/2 days of the week.
• You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.
• If you are located outside of Ottawa, you may be expected to travel to our office location in Ottawa – 2540 Lancaster Rd, twice quarterly for in-person team meetings when required.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.

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