Job Description
Bilingual Customer Care Representative (Insurance)
Our client is looking for many skilled and dedicated Bilingual Customer Care Representatives to join their dynamic team. The ideal candidates will have a passion for customer service and the ability to understand clients' insurance needs in order to provide them with the best possible solutions.
What is in it for you :
- Annual salary ranging from $52.000.
- Annual bonus aimed at achieving 5%.
- Full-time permanent position : 37.50 hours per week.
- Hybrid position with 2-3 days in-office in Chabanel.
- Monday to Friday schedule from 9 am to 5 pm, one week per month from 12 pm to 8 pm.
- 4 weeks of annual vacation.
- Opportunity to participate in a retirement savings plan and pension plan.
- Access to an employee stock ownership plan.
- Various employee benefits.
- Employee recognition program.
- Personal expense account dedicated to well-being and volunteering opportunities.
- Payment for courses leading to obtaining the AMF (Autorité des marchés financiers) license.
- Payment for courses leading to obtaining the PAA (Personne Autorisée à Agir) designation.
- Opportunities for development and career progression, with dedicated support for ongoing training.
Responsibilities :
- Understand clients' insurance needs and provide appropriate solutions.
- Process quotes and underwrite auto and home insurance policies.
- Advise new clients on auto and home insurance.
- Update existing insurance policies for our clients, taking into account their evolving needs; propose new products if necessary.
- Build customer loyalty by providing outstanding service.
- Underwrite new business, append endorsements, and issue renewals by obtaining all necessary client information for pricing and risk analysis.
- Stay informed about the latest production guidelines and regulatory obligations.
What you will need to succeed :
- University or college degree is a significant asset.
- 1 year of sales and customer service experience (an asset).
- Bilingual in English and French (spoken and written) to communicate with both English-speaking and French-speaking clients.
- Customer-oriented mindset and ability to offer products tailored to their needs.
- Excellent problem-solving skills.
- Strong autonomy.
- Ability to manage priorities.
- Excellent computer skills to familiarize oneself with new applications.
Why Recruit Action?
Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.
Only candidates who match hiring criteria will be contacted.
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