Medical scribe • laval qc
Role: Major Incident Manager - ITIL & ITSM.Hybrid – 3 Days per Week Onsite.We are seeking an experienced Major Incident Manager (MIM) to lead critical incident management activities and ensure ... Show more
Career Development | Medical and Dental Benefits | 40% Discount | EAP | Fun Stores .At Bath & Body Works, everyone belongs.We are committed to creating a culture of belonging focused on delivering ... Show more
Working at Purolator International is more than a job.It's an opportunity to be part of a winning team and to contribute to the success of our growing company.Purolator International is a leading U... Show more
Laval Clinic | Lacroix Medical Group.Lacroix Medical Group is a leading private healthcare provider in Quebec, operating a network of medical clinics, surgical centres, and a biomedical laboratory.... Show more
Minimal travel across the region as required.As a Rehabilitation Service Specialist (RSS), you’re part of a team that delivers a wide range of rehabilitation services to veterans of the Canadian Ar... Show more
McKesson requires new employees to be fully vaccinated for COVID-19 as defined by Health Canada, subject to applicable, verified accommodation requests.Ce rôle soutient les patients tout au long de... Show more
Learning Support Assistant – Secondary SEN School (PMLD & Complex Needs) We're looking for an experienced and compassionate Learning Support Assistant to join a welcoming secondary school supportin... Show more
Career Opportunities: New Surgery Clinic in Montreal - Saint-Michel - Temporary Medical Secretary Receptionist.One-month contract with the possibility of extension and becoming permanent.Do you mas... Show more
As a Warehouse Associate, you will play an essential role in our daily operations by:.Picking customer orders accurately;.Placing merchandise in designated warehouse locations;.Receiving, inspectin... Show more
Career Development | Medical and Dental Benefits | 40% Discount | EAP | Fun Stores .At Bath & Body Works, everyone belongs.We are committed to creating a culture of belonging focused on delivering ... Show more
École Rive Nord (400 Joseph Paquette Street, Bois‑des‑Filion, J6Z 4P7).Part‑time position, 3 days per week from 8:30 a.Customer service at the service line.Adhere to established safety regulations.... Show more
When applicable, Bombardier promotes flexible and hybrid work policies.At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and b... Show more
For its Water Management Service, the City of Laval is looking for:.Monday to Thursday 7 AM to 4:30 PM or Tuesday to Friday 7 AM to 4:30 PM - 36 hours per week.Perform various tasks involving the m... Show more
Identity & Access Management (IAM) System Engineer.This role will be based in Toronto - Bremner, Dublin - Charlotte or Cluj -Napoca office.This is a hybrid role that has a requirement of working at... Show more
Your professional transformation starts here.Do you enjoy solving technical challenges every day, especially when it comes to building a greener future? Is your independence a priority? Looking for... Show more
Le coordonateur de projets assure le soutien administratif des opérations en coordonnant les suivis clients, la facturation, les commandes et diverses activités de bureau afin de contribuer à la sa... Show more
Are you looking for a career that will allow you to put your excellent social and negotiation skills to good use and to assist a varied clientele? You're rigorous, bilingual and would like to work ... Show more
Role: Major Incident Manager - ITIL & ITSM Work Model: Hybrid – 3 Days per Week Onsite Experience Required: 7+ Years Position Summary We are seeking an experienced Major Incident Manager (MIM) to lead critical incident management activities and ensure rapid restoration of IT services. The ideal candidate will possess strong ITIL knowledge, excellent communication skills, and proven experience managing high-severity incidents in enterprise environments. This role requires coordinating technical teams, business stakeholders, and leadership during major incidents, acting as the central point of communication, driving incident resolution, and facilitating continuous service improvement. Key Responsibilities Incident Coordination & Management • Lead and manage Major Incident (MI) bridge calls to ensure effective and timely incident resolution. • Coordinate with technical support teams, business stakeholders, vendors, and management throughout the incident lifecycle. • Prioritize incident response activities and ensure all required resources are engaged to restore services quickly. • Establish clear ownership, accountability, and escalation paths during major incidents. • Drive incidents to successful resolution while minimizing business impact. Scribe & Documentation Responsibilities • Serve as the designated scribe during major incident calls. • Accurately document discussions, actions, decisions, timelines, and resolution activities. • Maintain a detailed and organized incident log throughout the lifecycle of each incident. • Ensure incident records are updated in real time and available to all relevant stakeholders. Communication Management • Develop and distribute timely, accurate, and audience-appropriate incident communications. • Provide regular status updates to executives, business leaders, technical teams, and customers as required. • Manage communication templates, distribution lists, and incident notification processes. • Ensure communication consistency, clarity, and professionalism during high-pressure situations. Post-Incident Review & Problem Management • Facilitate post-incident review (PIR) meetings. • Conduct root cause discussions with technical teams and stakeholders. • Document lessons learned, corrective actions, and process improvement opportunities. • Track remediation items and ensure follow-through on improvement initiatives. Monitoring & Reporting • Monitor, track, and report on major incident metrics, trends, service impacts, and resolution effectiveness. • Prepare executive-level reports and dashboards highlighting incident performance. • Provide regular updates to management regarding incident trends, risks, and critical issues. Continuous Improvement • Identify opportunities to improve incident management processes, procedures, and governance. • Implement industry best practices and ITIL-aligned service management processes. • Stay current with ITSM trends, tools, and emerging incident management methodologies. • Contribute to process optimization initiatives across the IT Service Management organization. Required Qualifications • Minimum 7 years of experience in a Major Incident Management, Incident Response, or IT Operations role. • Strong understanding of ITIL frameworks, processes, and incident management best practices. • Proven experience leading high-priority and enterprise-wide incident calls. • Excellent verbal and written communication skills with the ability to communicate effectively with both technical and non-technical audiences. • Strong stakeholder management and coordination capabilities. • Demonstrated ability to remain calm and effective under pressure. • Exceptional organizational skills and attention to detail. • Strong analytical and problem-solving skills. • Experience creating executive incident communications and status reporting. |
