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Emergency medical dispatchers

Emergency medical dispatchers

Corporation Urgences SantéMontréal, QC, CA
23 days ago
Salary
CAD23.37–CAD33.78 hourly
Job description

Job Summary

The health communication center is :

  • The 5th consecutive accreditation of the International Academies of Emergency Dispatch (IAED) center of excellence.
  • The 6th center of excellence in the world and the 1st to obtain it in a language other than English.
  • More than 40% of emergency calls in Quebec.

Being an emergency medical dispatcher means :

  • Using the classification protocols and procedures made available to you, evaluate and sort calls;
  • Work in a highly technological environment;
  • Accompany callers to help provide emergency care required while waiting for emergency resources;
  • Work in constant collaboration with paramedics and / or other emergency partners to respond to the current mission;
  • Assign the appropriate vehicle to the intervention site and, subsequently, direct it to the hospital center that best meets the patient's state of health;
  • Participate in the deployment of emergency vehicles in order to cover the territory as well as possible and thus minimize the response time of ambulance teams
  • Prerequisites

    Do you have the profile for the job?

  • You are empathetic and you are motivated by mutual aid;
  • You are recognized for your excellent customer service;
  • You are responsible and resilient;
  • You are recognized for your ability to solve problems and enjoy teamwork;
  • You are calm and clear, despite a high level of stress in a multitasking environment.
  • You have at least :

  • A high school diploma (DES) or the equivalent from a school recognized by the Ministry of Education and Higher Education;
  • Postsecondary studies in social work, public safety, psychology, intervention or any field related to health and prehospital is an asset;
  • One (1) year of experience in customer service, emergency communications, public safety, transport dispatch or in the health sector;
  • A perfect command of French and English (oral and written);
  • Be available full-time to work day, evening and night shifts for the first three months following hiring and thereafter according to the provisions applicable to the collective labor agreement
  • Join the 6th center of excellence in the world!!! Working conditions and compensation

    Working as an emergency medical dispatcher at Urgences-santé means working in a stimulating professional environment and enjoying many benefits, such as :

  • Evening, night and weekend premiums;
  • A percentage of 9.91% of the salary earned covering statutory holidays and sick leave and 8.77% accumulating in the bank for your vacation;
  • Life insurance, health insurance and salary insurance plans;
  • A contribution to the government pension fund (RREGOP);
  • An employee assistance program.
  • A variable salary between $23.37 and $33.78 per hour depending on recognized experience.

    Please note that the paid training lasts 75 days. The training will be full-time and offered mainly during the day.

    The Corporation d’urgences santé is concerned with guaranteeing stability to its employees and, as such, will allow its new RMUs a guarantee of full-time hours provided that the RMUs express full availability full-time (day, evening, night) beyond the three (3) months following the training.

    We thank in advance those who have submitted a job application, but we will only contact those selected for the next selection stage.

    Who is eligible : Persons eligible to work in Quebec.