Membership Director

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

The Full Time Membership Director plays an important role in accelerating growth for a territory of
KidStrong Centers. This position is ultimately responsible for meeting and exceeding goals and
targets related to member growth, retention, and community engagement.

In this critical position, the Membership Director will demonstrate a deep understanding and passion for the KidStrong
brand and curriculum in order to meet and exceed sales goals. The Membership Director must have
a laser focus on meeting and exceeding numbers and be obsessed with lead generation and
follow up.

Flawless maintenance of company generated leads is a must. Dedication to building
the lead pipeline through community engagement and self-generated partnerships is required.

This is not a 9a-5p job. For the Membership Director to be successful, making calls and
interacting with parents when they are available (mornings, evenings, and weekends) is required.

This is a hybrid role with in centre time at KidStrong Symons Valley.

RESPONSIBILITIES:
 Drive membership sales through high-volume outbound phone calls on inbound leads
(50+ calls/ texts /day is typical effort)

 The Membership Director must execute sound communication with the centers
they support in order to ensure observations, trials, and new members receive a world-
class experience when starting their KidStrong journey.

 Self management and motivation to exceed KidStrong sales targets

 Oversee the sales process and systems

 Manage sales data and have ability to present to regional leadership an assessment of
sales results and plans to drive the overall portfolio performance

 Work closely with Area Developer and General Managers on seamless process in scheduling
observations, trials, and enrollments by managing and following up on inbound leads,
and complying with KidStrong Sales recommended processes

 Respond and follow through in a timely manner with all KidStrong owner requests
and client/ lead requests

 Provide and maintain the highest level of customer service beyond the sale to protect
brand integrity

 Willingness to pitch in to support center level initiatives i.e. center maintenance,
training, etc.

 Sales Coordiantor will work 5 days per week with one of these days on a weekend
with specific hours based on the needs of the centers they support

 Dependable attendance to team meetings and community events



QUALIFICATIONS:
 2+ years of experience in health, fitness, or hospitality sales is strongly preferred
 Availability to work the schedule required. This is not a 9a-5p job. Mobility to
support the territory is required.
 Experience with the following systems is preferred but not required; ZenPlanner,
Sales Messenger, HubSpot, Google Sheets/Docs/Slides, and auto dialer systems.
 Prior experience in outbound phone sales is strongly preferred (50+ calls/day is
typical effort)
 Proven track record of exceeding sales targets/quota
 Strong sales mentality and comfortability with outbound sales efforts
 Demonstrated urgency during promotional cycles to maximize return on ad spend
 Excellent verbal and written communication skills
 Entrepreneurial spirit with open, participative leadership style and drive for excellence
 Strong work ethic, integrity, and professional demeanor
 Practical work experience using Microsoft Office Products
 Prior CRM experience (Salesforce, etc.) is strongly preferred

Supervisory Responsibilities
This position will not directly supervise any employees.

Sphere of Interaction
The Sales Coordiantor will work closely with other leadership within the Region,
KidStrong families and potential members.

DNA / Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

Competitive
 Strong internal drive and desire to grow KidStrong member base
Result Driven Communication
 Speaks clearly and persuasively in positive or negative situations
 Responds well to questions; listens and gets clarification
 Demonstrates group presentation skills; participates in meetings
 Writes clearly and informatively; edits work for spelling and grammar

Passionate/Professional
 Approaches others in a positive manner and treats others with respect and
consideration
 Maintains positive presence under pressure
 Accepts responsibility for own actions; exhibits high level of ownership
 Follows through on commitments
 Gives and welcomes feedback.

Organized
 Prioritizes and plans work activities; develops realistic action plans.
 Sets goals and objectives
 Laser focused on plan and execution to deliver results in a timely manner
 Comfortable calling an audible; continuing or adjusting the play after the audible is
called
 Embraces innovation and a quickly-changing landscape. Best Idea Wins!

Resilient
 Optimistic; solution-based mindset
 Strong rebound after setbacks and welcomes learning opportunities
 Active Listener
 Balances team and individual responsibilities
 Exhibits objectivity and openness to other's views
 Contributes to building a positive team spirit; supports everyones efforts to succeed
 Puts success of team above own interests; able to build morale and group
commitments to goals and objectives

Community Builder
 An innate desire to care for and connect KidStrong families
 Represents KidStrong with pride and passion in the community and at all times

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.