Process Manager
Insight GlobalTorontoAbout the Role The Process Manager is responsible for: Inspire and empower a small team of associates, leading a culture of collaboration, continuous growth and excellence in process performance Di... Show more
Process OwnerFarber Debt Solutions • North York, Ontario, Canada
Process Owner
Farber Debt Solutions • North York, Ontario, Canada
14 hours ago
Salary
CA$60,000.00–CA$67,000.00 yearly
Job type
- Full-time
- Permanent
Job description
The Process Owner is responsible for understanding, mapping, improving, and governing core operational processes. They act as the day-to-day curator of how work flows, ensuring processes are efficient, well-documented, measurable, and continuously improved.
Benefits, and Perks
Position: Process Owner
Location: Hybrid or Remote
Industry: Financial Services
Employment Type: Permanent/Fulltime
Salary: $60,000-$67,000 + Bonus
Our Culture at Farber
At Farber, helping people is at the heart of everything we do—and that commitment extends to our employees, clients, and partners alike. We’re dedicated to building an inclusive, diverse, and equitable workplace where everyone feels valued, respected, and supported from day one.
Our culture is grounded in recognition, growth, and connection. We celebrate our people through meaningful awards and recognition programs, invest in their development through training/learning academies, education reimbursement, and foster an environment of respect that is felt across the organization. We also take pride in celebrating the diverse communities we serve and work in, creating a workplace where everyone can show up as their authentic selves.
Farber encourages applications from all qualified candidates who represent the diversity of Canada.
Company Information
Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has almost 300 employees working across the country and has helped well over 100,000+ Canadians get out of debt.
And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals.
If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help.
Position SummaryThe Process Owner is responsible for understanding, mapping, improving, and governing core operational processes. They act as the day-to-day curator of how work flows, ensuring processes are efficient, well-documented, measurable, and continuously improved.
Key Responsibilities
Process Discovery & Mapping
-
Document current-state workflows using standardized notation (BPMN, swimlanes, flow diagrams, etc.).
-
Identify pain points, inefficiencies, risks, and opportunities for improvement.
Requirements & Analysis
-
Run workshops, interviews, and observations to extract business needs.
-
Translate findings into clear requirements, user stories, acceptance criteria, and success measures.
Operational Improvement Support
-
Partner with Central Ops / SMEs to validate ideas, scope improvements, and support delivery through the intake → assessment → planning → execution flow
-
Contribute to business cases, impact analysis, and prioritization scoring.
Governance & Documentation
-
Maintain accurate process documentation, SOPs, and playbooks.
-
Track metrics tied to process performance (cycle times, error rates, throughput, etc.).
Cross-Functional Collaboration
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Work closely with stakeholders across Operations, IT, and PMO to ensure alignment.
-
Participate in stand-ups, planning reviews, and retros to keep processes evergreen.
Qualifications
-
2–4 years in Business Analysis, Operations, Continuous Improvement, or similar.
-
Experience mapping processes and gathering business requirements.
Skills
-
Process mapping & analysis
-
Requirements elicitation
-
Basic data analysis (Excel, BI tools, or similar)
-
Strong communication & facilitation
-
Basic understanding of Agile concepts
Nice to Have / Growth Areas
-
Exposure to Lean Six Sigma or improvement frameworks
-
Interest in Product Ownership concepts (roadmaps, backlogs, value measurement)
Benefits, and Perks
- Flexible work arrangements
- Generous vacation- wellness days and birthday off
- Extended health and dental coverage, plus virtual doctor services
- Employee Assistance Program and mental health resources
- Company-matching retirement savings plan
- Financial support for professional development
- Annual company events
- Exclusive access to perks and discounts
Position: Process Owner
Location: Hybrid or Remote
Industry: Financial Services
Employment Type: Permanent/Fulltime
Salary: $60,000-$67,000 + Bonus
Our Culture at Farber
At Farber, helping people is at the heart of everything we do—and that commitment extends to our employees, clients, and partners alike. We’re dedicated to building an inclusive, diverse, and equitable workplace where everyone feels valued, respected, and supported from day one.
Our culture is grounded in recognition, growth, and connection. We celebrate our people through meaningful awards and recognition programs, invest in their development through training/learning academies, education reimbursement, and foster an environment of respect that is felt across the organization. We also take pride in celebrating the diverse communities we serve and work in, creating a workplace where everyone can show up as their authentic selves.
Farber encourages applications from all qualified candidates who represent the diversity of Canada.
- If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.
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Process Owner • North York, Ontario, Canada
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