Company Information
Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has almost 300 employees working across the country and has helped well over 100,000+ Canadians get out of debt.
And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals.
If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help.
Position SummaryKey Responsibilities
Process Discovery & Mapping
Document current-state workflows using standardized notation (BPMN, swimlanes, flow diagrams, etc.).
Identify pain points, inefficiencies, risks, and opportunities for improvement.
Requirements & Analysis
Run workshops, interviews, and observations to extract business needs.
Translate findings into clear requirements, user stories, acceptance criteria, and success measures.
Operational Improvement Support
Partner with Central Ops / SMEs to validate ideas, scope improvements, and support delivery through the intake → assessment → planning → execution flow
Contribute to business cases, impact analysis, and prioritization scoring.
Governance & Documentation
Maintain accurate process documentation, SOPs, and playbooks.
Track metrics tied to process performance (cycle times, error rates, throughput, etc.).
Cross-Functional Collaboration
Work closely with stakeholders across Operations, IT, and PMO to ensure alignment.
Participate in stand-ups, planning reviews, and retros to keep processes evergreen.
Qualifications
2–4 years in Business Analysis, Operations, Continuous Improvement, or similar.
Experience mapping processes and gathering business requirements.
Skills
Process mapping & analysis
Requirements elicitation
Basic data analysis (Excel, BI tools, or similar)
Strong communication & facilitation
Basic understanding of Agile concepts
Nice to Have / Growth Areas
Exposure to Lean Six Sigma or improvement frameworks
Interest in Product Ownership concepts (roadmaps, backlogs, value measurement)
Process Owner • North York, Ontario, Canada
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