Senior Manager, Agency Operations

Company : CGL

Department : Business Enablement

Employment Type : Regular Full-Time

Work Model : Hybrid

Language : This role operates in English.

Additional Information : This / these role(s) is / are currently vacant

The Opportunity :

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

The Senior Manager, Agency Operations provides national strategic leadership for agency planning, distribution strategy, contract management, succession planning, and advisor compensation design. This role is accountable for ensuring that complex workstreams across planning, distribution, and compensation are aligned and executed to advance organizational objectives, community footprint, and Lighthouse.

Overseeing teams responsible for agency planning, distribution strategy, and compensation program design and strategy, the Senior Manager acts as a central cross‑functional leader who ensures alignment with Retail Sales, Sales Growth, Data & Analytics, Finance, Product, and other partners to drive integrated national strategies.

The role requires strong strategic judgment, business insight, and the ability to unify diverse perspectives to shape cohesive national plans and compensation frameworks. By leading teams, influencing senior partners, and ensuring consistent alignment across functions, the Senior Manager guides enterprise‑level decisions that support advisor success, drive desired behaviours, and enable long‑term growth.

How you will create impact :

• Collaborate with partners across Retail Sales, Sales Growth, Finance, Data & Analytics, and other business areas to align planning, distribution, and compensation strategies with broader business priorities.
• Ensure agency planning, compensation changes, and distribution strategies are integrated with RSS initiatives and organizational growth objectives.
• Bring best practice, industry insights and rigor into the agency planning process.
• Interpret national agency data to inform agency planning and provide actionable recommendations to Advisors to enhance growth initiatives.
• Oversee the annual business planning process across Agencies in partnership with the Manager, Retail Sales.
• Leverage targeted reports and dashboards to monitor national progress and status to business plans.
• Provide input into data modelling and reports aimed at understanding distribution and opportunity areas.
• Oversee the evaluation and alignment of brick-and-mortar presence with market opportunities and profitability.
• Ensure compensation structures align with the 10‑year compensation roadmap, organizational strategy, and financial considerations.
• Oversee the design, modelling, refinement, and implementation of Advisor compensation and incentive programs.
• Lead, mentor, and develop the teams within Agency Operations to ensure high performance.
• Set performance targets and conduct regular performance reviews.

How you will succeed :

To join our team :

What you need to know :

What’s in it for you?

Salary information ​

Expected salary / hourly range $114,021 - $190,035 (min-max, full range)

Salary placement ​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to : local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Incentive / Variable pay ​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and / or business performance, or other business metrics.​