Client and Assessment Services, Senior Operations Manager

Client and Assessment Services, Senior Operations Manager

Friday, August 16, 2024

Salary : Commensurate with experience

Location : Ottawa (Hybrid Work Model) Montreal (Hybrid Work Model) Toronto (Hybrid Work Model) Possibility of Remote

ABOUT THE ROLE :

As the Senior Operations Manager you will assist in providing strategic oversight across Client and Assessment Services, by addressing operational challenges and being a change management catalyst using project management expertise to ensure programs are delivered efficiently.

You will also be responsible for assisting in the development and delivery of product implementation plans, ensuring a deep understanding of client’s needs and a firm grasp on the landscape of health services.

You will be part of a team that is continually working to improve our client’s quality improvement journey by innovating, evaluating, and improving our products and processes.

Main Responsibilities :

• Manage the design, development, and successful completion of collaborative, team-based projects from end-to-end.
• Ensure projects and required activities are planned in a way that is focused on the delivery of value to clients and Enterprise through the intended outcomes.
• Provide critical thinking and content development leadership and support either through direct content development and / or in partnership with subject matter experts and team members.
• Facilitate decision making process including providing advice and guidance to team members and key stakeholders when decisions or options are required.
• Monitor and mitigate risks in collaboration with teams and appropriate leadership.
• Coach and mentor teams on project management skills to be applied to new product implementation as well as existing services.
• Assist with leading and enabling teams in the delivery of services to clients.
• Staying on top of emerging trends, deepening corporate knowledge, and assist in the strategizing of corporate initiatives to achieve efficiencies.
• Internal collaboration. You won’t be in this alone. The HSO team is our and your greatest asset.
• Contributing positively to the culture of our workplace by staying positive, engaged in the work you do and energized by the difference you’re making.

Must Have Qualifications :

• Master’s degree in a related field, such as Health Sciences, Health Policy, or Business Administration.
• PMP certification.
• Clinical experience in a large health care organization as a regulated health care provider in good standing.
• Progressive healthcare leadership experience (3+ years).
• Progressive and varied experience in project management (5-7 years).
• Strong organizational, communication, and planning skills.
• Understand and able to apply the principles of change management.
• Tried and tested analytical and critical-thinking skills.
• Strong proficiency in Microsoft Office including Word, Excel, and PowerPoint.
• Outstanding interpersonal skills including energy and a positive attitude.
• Knowledge of equity, diversity and inclusiveness principles.

Desired Qualifications :

• Bilingual in English and French.
• Accreditation experience within a healthcare organization.
• Availability for travel.
• Comfortable with research.

WHAT YOU CAN EXPECT :

In Your First 30-90 Days :

• Complete our orientation program with other new hires to learn about HSO, our values, and our mission of quality improvement in healthcare and social services.
• Become familiar with projects currently in development.
• Build relationships with teams and key partners.
• In collaboration with team members, develop and oversee a gated approach to project and change management planning and implementation.
• Set your performance and learning objectives for the year in collaboration with your people manager.
• Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
• Take on assigned initiatives or projects for your role.

What We Can Offer To You :

• Competitive compensation and benefits, including a defined benefit pension plan.
• Time off programs, including office closure during last week of December.
• A culture that measures and values psychological safety, inclusion and engagement.

WHO WE ARE AND WHAT WE DO :

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations.

Together, we develop standards and deliver assessment programs and quality improvement solutions.

Join us toward a future that will lead to Safer Care and A Healthier World. Let’s follow a mission together, where we empower and enable people around the world to continuously improve quality of care.

HSO is committed to fostering a culture of inclusion, diversity, equity and access. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and / or religions, persons with disabilities, and people from gender diverse communities.

We are equal opportunity employer and are committed to the principles of Employment Equity. We thank all applicants for their interest;

only those selected for an interview will be contacted.

J-18808-Ljbffr