Claims Manager, Specialty, Intact Public Entities

Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

At Intact Public Entities, we're ensuring our municipal and community service organizations are protected by providing them with a comprehensive and unique insurance program.

We help contribute to their success and that's something we're proud of. Working here means predicting and protecting against standard and complex risks with and delivering unsurpassed value added services.

We can't do it without you. You'll get to be a part of a trusted name in insurance with an entrepreneurial culture that's here to amplify your expertise.

We're looking for a Claims Manager, Specialty, Intact Public Entities to join our growing team!

As a Claims Manager, Specialty, you will lead a team of Specialty Claims staff. This team is responsible for the management of Specialty Lines claims such as complex liability, property, E&O, and other municipal and public entity claims.

Your claims experience and strive for excellence will help you successfully manage the day-to-day operations of your teams.

Your passion for coaching, development and engagement will help strengthen team connections, keep everyone motivated to deliver second-to-none experiences for our customers and inspire people to go above and beyond in everything they do.

Your core values are a great fit with ours : Integrity, Respect, Excellence, Customer-Driven and Generosity.

We are a hybrid environment and this role is located in Cambridge, Ontario

What you'll do here :

• Manage the day-to-day operation of your team to achieve essential business goals and meet customer service expectations.
• Act as claims authority within areas of expertise and provide direction on such issues as file handling, policy interpretation, legal and technical issues or concerning large losses.

Settle large or complex claims within own authority or escalate as necessary.

• Continually assess and improve workflows to ensure efficiency. This includes responding to and partnering with internal and external contacts regarding issues affecting them and ensuring smooth relationships between the group and other stakeholders.
• Work closely with your Director of Claims to develop strategies, long term and short-term plans to facilitate ongoing work, process improvement, customer relations and other functions.
• Monitor financial performance and productivity and report observations, progress, and recommendations to key stakeholders.
• Provide your expertise on claims matters including policy interpretation, liability and quantum determination, and settlement negotiation.
• Maintain work-product (inter alia claims adjudication, file management and communications with internal and external stakeholders) quality control of high standards.
• Provide effective leadership, responsible for hiring and terminations, coaching and mentoring, performance management, continuous learning and career development for your team of claims file handlers.
• Under the Hybrid Return-To-Office model, you will maintain a virtual and physical touchpoint with your leaders and team.

What you bring to the table :

• Experience with or exposure to Specialty Insurance Claims (Complex Casualty, E&O, Property, Municipal and Public Entity)
• Excellent claims technical skills with a deep understanding of insurance coverage issues.
• Proven leadership skills with experience coaching and mentoring.
• Excellent customer, communication, and interpersonal skills - you can relate to anyone!
• Skilled in the Intact Leadership Success Factors : Live Our Values; Care for People; Be Open and Honest; Take Accountability; Drive Change.
• Positive attitude while adapting to changing priorities and taking ownership of work.
• University Degree or any combination of training and experience deemed relevant for the role.
• Chartered Insurance Professional (CIP) designation preferred.

This role is eligible for employee referral bonus. #myReferrals3000

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What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.