Spécialiste du soutien technique – Saint-Eustache
Caméléon RH nous assurons que chaque jumelage entre un candidat et une entreprise repose sur bien plus que des compétences : un véritable fit humain, professionnel et culturel. Nous collaborons avec des employeurs passionnés et des candidats curieux de s’épanouir dans des environnements stimulants et bienveillants.
Saint-Eustache, temps plein, permanent.
Rejoignez une équipe où l’innovation et le service client se rencontrent. Vous travaillerez sur des solutions technologiques destinées au domaine médical, dans un environnement collaboratif et structuré qui valorise la rigueur, l’autonomie et la communication.
Diagnostiquer et résoudre les problèmes signalés par les clients via la ligne de soutien et assurer le suivi des cas.
Offrir un soutien technique lié à la conformité des normes de retraitement des dispositifs médicaux.
Fournir un soutien à distance aux techniciens lors d’installations matérielles.
Effectuer les installations logicielles et configurations utilisateurs à distance.
Collaborer avec les équipes TI locales pour assurer la connectivité des équipements tiers.
Effectuer les mises à jour des systèmes.
Travailler en étroite collaboration avec les départements transversaux.
Exigences :
Minimum de 3 ans d’expérience en TI.
Diplôme en informatique, programmation ou domaine connexe.
Bilinguisme français / anglais.
Excellentes compétences en communication.
Bonnes connaissances en configuration réseau.
Orientation client marquée.
Disponibilité pour répondre aux appels de soutien jusqu’à 20h (en semaine) et certains samedis (horaire partagé).
Connaissance du milieu dentaire.
Familiarité avec l’équipement des baies de stérilisation.
Connaissance de SalesForce ou d’un autre CRM.
Notions de bases en SQL, PowerBuilder ou C#.
Environnement technologique de pointe.
Culture d’équipe axée sur le partage et la croissance.
Possibilités d’apprentissage continu.
Prêt(e) à relever le défi ? Faites parvenir votre CV à Caméléon RH dès aujourd’hui !
Technical Support Specialist • Saint-Eustache, QC, CA
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