Help Desk Specialist

Overview

This Help Desk Support technician will provide Level 1 and 2 support, in-person and remote internal employee desktop support, troubleshooting, and service monitoring. This is a contract to hire position with a company that offers growth opportunity and longevity. Location: Pickering.

Base pay range

$18.00/hr - $24.00/hr

Hours

40 hours, 8-5PM

Required skills

• 1-3 years of experience in a helpdesk/desktop support role with emphasis on phone support vs. email
• VPN Experience
• Experience supporting Microsoft server operating systems, specifically Office365 products; strong preference for someone who has served as an Office365 and SharePoint admin
• Experience troubleshooting Microsoft SCCM (System Center Configuration Manager) or Intune
• Experience installing and troubleshooting desktop and laptop operating systems and applications

Nice to Have

• Experience with Cherwell as a ticketing software or ServiceNow
• Experience with Linux
• Experience with MAC systems

Benefits

Benefit packages for this role start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account with employer matching. Employees in this role are entitled to paid sick leave and/or other paid time off as provided by applicable law.

Pay: (In Canadian Dollars) $18-$24/HR - converts at $76,400K-$90,300K salary after 6 months (salary depends on performance).