Retail Store Manager - PARK Distillery Restaurant & Bar
Banff Hospitality Collective • Banff, Alberta, Canada
9 hours ago
Job description
We’re seeking an experienced Retail Store Manager to join us at PARK Distillery! This is a super fun role with a forever-growing brand, and the perfect time to jump in and help bring the magic of the upcoming Banff Christmas Market to life! PARK is a backcountry lodge-inspired craft distillery in the heart of Downtown Banff. Our menu features campfire-inspired cuisine & wood-fired rotisserie specialties paired with our award-winning small-batch spirits distilled in-house. We are the only distillery located in a Canadian National Park. Our spirits are like no other in the world, because there is no other place in the world like Banff.
We Love Perks! This Position Includes:
- Great salaries, achievable bonus programs + tips
- $200 Welcome Gift Card to use at any BHC Venue
- 50% off food, bottles of wine & sake for yourself + a guest at all BHC venues
- Learning & Development allowance
- Cell phone allowance
- Extended health benefits with premiums completely paid for by BHC after 3 months
- RRSP matching program after 3 months
- Short-term and long-term Term Disability coverage after 3 months
- Paid vacation + statutory holidays
- Paid community volunteer time
- Affordable manager housing may be available
What You’ll Do:
- Oversee all aspects of the Park Distillery retail store’s daily operations, both in-store and behind the scenes
- Maintain regular contact with guests and staff, ensuring excellent communication and service
- Recruit, hire, train, supervise, staff, and schedule the retail team
- Organize and coordinate the daily distillery tour program as required
- Liaise with the Banff Christmas Market team to support operations and collaboration
- Ensure the team consistently delivers excellent guest service while fostering a positive employee experience and strong team culture
- Lead by example, demonstrating commitment to the Park Distillery brand
- Complete monthly inventory reconciliation counts and maintain organization of the retail room
- Act as the main contact for retail and online store inquiries
- Prepare for and attend weekly planning meetings
What You Have:
- Strong communication, planning, organization, and interpersonal skills
- Proven leadership experience with the ability to recruit, train, and motivate a team
- Commitment to delivering excellent guest service and building a positive team culture
- A proactive, hands-on approach with the ability to lead by example
- Strong understanding of (or willingness to learn about) the Park Distillery brand and values
- Experience with inventory management, scheduling, and retail operations
- Flexibility to support tours, wholesale orders, and online fulfillment as needed
- Problem-solving skills and the ability to adapt in a fast-paced environment