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Description
:Can youestablish, build, andmaintainimpactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking aPersonal Banking Associate Traineefor our branch office who can guide customers to theappropriate staffmember for resolving their financial queries and banking needs, including new accounts, investmentadviceand banking solutions. Do you think you have what it takes?
In this role, a typical day may look like:
Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
Understand customer needs and guide customers to the right contact person forappropriate solutionswhile exercising good judgement in confidential matters
Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
Recommend improvements to work practices, branchoperationsand processes to enhance customer experience and achieve operational excellence
Participate in thetimelyandaccuratecompletion of business processes and procedures
Ensure prepared documentation isaccurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
Help build a positive andequitablework environment by promoting team effectiveness,participatingin personal performancedevelopmentand sharing industry knowledge to achieve common objectives
Job Requirements:
High School diploma and/or 1+ years of relevant experience
Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months
Post-Secondary or Undergraduate degree (in related field) preferred
Proficiencyin using MS Office (Word,Exceland Outlook), branch software and internet
Knowledge of banking solutions and processes to advise customers
A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities
A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner
Trainee Mobility
This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of thispostingwill bedeterminedby your progress in the training program and our ability toidentifyan appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.
Personal Banking Associate Trainee • Burnaby, British Columbia
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