Service Video Advisor

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

Acura of Moncton is seeking a Service Video Advisor to join our team!

As a Service Video Advisor with Acura of Moncton, your primary responsibilities will include creating and presenting video assessments of vehicle service needs to our customers. You will effectively communicate repair recommendations, educate customers on their vehicle's condition, and build trust through clear, transparent communication. If you are a detail-oriented, customer-focused individual with a strong understanding of automotive service, this role provides an opportunity to excel while helping deliver the premium ownership experience Acura customers expect. Your contributions will play a key role in enhancing customer satisfaction and supporting the success of our service department.

Responsibilities include but are not limited to:

• Precise video documentation of repairs on client vehicles
• Proper explanation of the technicians’ vehicle prognosis on video
• Efficient and prompt upload of video to the client
• Cleanliness of service department
• Service department support when and where required
• Organization of internal estimates of pre-owned vehicles
• Organization of new and used vehicle deliveries
• Creation of internal work orders for new vehicle stock
• Collaboration with customer facing service advisors

Requirements:

• Be comfortable explaining service processes on camera (voice only)
• Be prompt, punctual and detailed orientated
• Ability to work with minimal supervision.
• Valid driver’s license and clean driver’s abstract.

Why You Will Love Working with Steele Auto Group:

When you join Steele Auto Group, you are joining a team that believes in growth, opportunity, and rewarding those who lead with heart and effort.

We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all of the following:

• % Matched Retirement Savings Plan - Because your future matters.
• Flexible Health & Dental Plans - Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support - 24/7 confidential support for you and your family through EFAP.
• Employee Discounts - On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement - Reimbursement immediately, no waiting required!
• Access to Steele University - you will get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role-specific compensation details with candidates selected to move forward in the recruitment process.

Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity-rich environment. As part of this commitment, we ensure that every candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We are here to support you in every step of the way.

Learn more about us at

Applying is as easy as 1, 2, 3:

• Click the link to apply, Steele Auto Group Careers
• Sign in (top right corner) and create your profile,
• Upload your resume

**If you are an employee of Steele Auto Group, please apply through the careers page to ensure you are flagged as an internal applicant.