Case Manager - Positive Alternatives for Youth (PAY)

About The Link: Youth and Family Supports

The Link is hiring! Come grow with us, walk alongside people in our community as we grow strong & resilient together. We are seeking candidates with strong character that share our vision for a brighter future; people of action who can support the resilience and potential in people. We honor and strive to model through our actions the traditional Seven Teachings of the Anishinabe: Love, Respect, Courage, Honesty, Wisdom, and Humility & Truth.

About the Opportunity

POSITION SUMMARY

The PAY Case Manager supports participants aged 12-21 in completing community service hours and achieving personal goals. They coordinate youth program activities and build partnerships with community organizations.

PRIMARY DUTIES AND RESPONSIBILITIES:

Duties and responsibilities of the Pay Case Manager include but are not limited to:

Administrative and Program related

• Coordinates, communicates and monitors participants’ case plan to encourage successful completion of program
• Oversees scheduling of youth in the program;
• Documents all contacts and information as per guidelines;
• Tracks youth’s attendance
• Completes monthly reports;
• Liaises with community organizations to develop partnerships based on program and participant needs;
• Implements and adheres to all agency and program policies and procedures;
• Identifies and communicates concerns and updates regarding community programming;
• Attends and participates in program meetings.
• Addresses work centre concerns with appropriate personnel when necessary and in a timely manner;
• Ensures all adult volunteer mentors, students and new staff receive support, training and direction
• Supervises mentors while working in the community
• Provides feedback and evaluation to mentors, and students

Participant Related:

• Builds positive relationships and rapport with participants, helping to identify personal strengths to promote a sense of belonging, independence, generosity and mastery
• Acts as an advocate on behalf of the best interest of youth, ensuring their rights are respected;
• Makes links and connections with participants in the community to support their skill development utilizing volunteer work and participant goals;
• Acts as a positive role model for youth;
• Ensures all participants receive support, encouragement and follow-up.
• Manages case load, including intake, scheduling and follow up

QUALIFICATIONS:

The successful candidate should demonstrate the followingcompetencies, which incorporate the Seven Sacred Teachings;

• Post -secondary education in relevant social services or a combination of work and/or life experience
• Demonstrated knowledge of cultural awareness, anti-oppressive and trauma informed best practices
• Knowledge and experience with diverse cultures and socio-economic backgrounds
• Knowledge of Strength-based philosophy and solution-oriented approach Understanding of crisis intervention, harm reduction framework and conflict resolution skills
• Ability to work independently as well as within a team
• Demonstrated experience in group facilitation;
• Strong interpersonal skills
• Ability to be flexible with schedule based on program and participant needs (days, evenings and weekends)
• Willingness to obtain necessary training as per the organization’s training policy including Crisis De-escalation, Applied Suicide Intervention, Colonization Awareness, and Child Development
• Emergency First Aid and CPR Level C, or willingness to obtain
• Satisfactory Criminal Record Check with Vulnerable Sector Search, a clear Child Abuse Registry check with acceptable Prior Contact checks, and a clear Adult Abuse Registry check, all done within the last 3 months
• Valid driver’s license and acceptable driver’s abstract (subject to approval)
• Access to a personal vehicle for work is required

SALARY RANGE: $20.05 - $23.86 per hour. Depending on the qualification.

HOURS OF WORK: 37.5 hours per week - combination of days, evenings, and weekends. 12-month term.