Talent.com
New Flyer
Customer Programs ManagerNew Flyer • Winnipeg, MB, CA
Customer Programs Manager

Customer Programs Manager

New Flyer • Winnipeg, MB, CA
23 days ago
Job type
  • Full-time
  • Quick Apply
Job description

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY

We are seeking a Customer Programs Manager who will act as the liaison for the company and the customer, successfully managing assigned contracts by leading cross-functional teams throughout the pre-production, bus build and acceptance processes. This individual will cultivate long-term business relationships of customer confidence and trust.

WHAT YOU WILL DO:

  • Must understand the full requirements of each customer contract as assigned.
  • Develop a project plan, identify project timelines, and track status of work vs. plan (includes staying current with program plan).
  • Provide daily operational guidance to cross-functional departments relative to the completion of contracts from initial strategy to post delivery.
  • Address and resolve project issues that may arise and manage critical project timelines.
  • Conduct weekly project meetings with internal/external stakeholders. Must record and publish minutes of each meeting that include actions, owner, and due dates.
  • Must ensure calibration of the contract with the customer and internal stakeholders on both bus and contract deliverables.
  • Complete all required project documentation, especially project status milestone update and updates for weekly Exec Ops meetings.
  • Work within key controls identified under this area of responsibility in support of compliance to financial reporting.
  • Work with customers to confirm final bus configuration and work closely with Field Services and others until completion of final bus acceptance.
  • Engage in the meaningful development of personal Management by Objectives (MBO) criteria and execute your work to achieve these goals.
  • Work within established policies and processes to ensure goals and objectives for all regulatory and legal requirements are met, including organizational, Quality, Environmental, Health, and Safety programs.
  • Identify opportunities for process improvements.

WHAT YOU NEED TO BE SUCCESSFUL:

  • Bachelor's degree in business administration or communications or related business experience.
  • Mid Professional with 5+ years of work experience in a manufacturing or customer-oriented environment.
  • Prior Project Management experience in a manufacturing environment and/or PMP Certificate or equivalent work experience.
  • Superior computer and organizational skills.
  • Goal orientated and motivated to achieve tasks within set timelines.
  • Ability to present information professionally in written and verbal communication.
  • Ability to work with minimum supervision and possess initiative to seek improvements.
  • Motivated self-starter with capabilities to work within a fast-paced team-oriented environment.
  • Must be able to travel to all New Flyer facilities when required (including Canada and U.S.)

*Travel is required for this position**

WHY JOIN OUR TEAM:

  • Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
  • Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com

Create a job alert for this search

Customer Programs Manager • Winnipeg, MB, CA

Similar jobs

Account Manager (Customer Operations & Marketing Support)

Open Parachutewinnipeg, mb, ca
Full-time

Account Manager (Customer Operations & Marketing Support).Are you someone who thrives in a fast-paced environment where nothing slips through the cracks?.Do you enjoy being the person who keeps eve... Show more

 • Promoted

Digital Customer Success Program Manager Driving Engagement and Adoption

CrowdStrike Holdings, Inc.Winnipeg, MB, CA
Full-time

Shape digital strategies as a Program Manager focused on enhancing customer experience and product utilization.Lead innovative email journeys and optimize adoption content for effective onboarding.... Show more

 • Promoted

Remote Mid-Market Customer Success Manager

RiversideWinnipeg, MB, CA
Remote
Full-time

A leading tech company is seeking a Customer Success Manager to work remotely in Toronto, ON.You will manage SMB customer portfolios, drive adoption, and ensure successful outcomes.The ideal candid... Show more

 • Promoted

Customer Success Manager - British Columbia

Push OperationsWinnipeg, MB, CA
Full-time

Enhance client retention as a Customer Success Manager at Push, focusing on British Columbia's enterprise clients.Enjoy remote work flexibility while driving customer satisfaction through strategic... Show more

 • Promoted

Program Manager for Innovative Customer Success Email Strategies

CrowdStrikeWinnipeg, MB, CA
Full-time

Shape the future of digital customer success with targeted email strategies.Focus on enhancing product adoption and customer engagement through innovative email marketing programs.In this crucial r... Show more

 • Promoted

Manager, Customer Success

Practice BetterWinnipeg, MB, CA
Full-time +1

Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact.Founded by practitioners in 2016, we're now ... Show more

 • Promoted

Remote Customer Success Manager - Growth & Adoption

KarbonWinnipeg, MB, CA
Remote
Full-time

A growth-focused software company is looking for a Customer Success Manager to own a client portfolio and provide insights for their success.The role involves building strong relationships with cli... Show more

 • Promoted

Customer Success Manager – SMB Growth & Renewals (Remote)

Knit PeopleWinnipeg, MB, CA
Remote
Full-time

A growing technology company in Canada is looking for a Customer Success Manager.This role focuses on managing and supporting SMB clients, building lasting relationships, and collaborating with sal... Show more

 • Promoted

Innovative Remote Enterprise Customer Success Manager Position

Visa BoardsWinnipeg, MB, CA
Remote
Full-time

Shape the future of client success as an Enterprise Customer Success Manager.This remote position focuses on fostering relationships with enterprise clients to ensure their success.In this role, yo... Show more

 • Promoted

Remote Customer-Facing Tech Program Manager

Advanced Micro DevicesWinnipeg, MB, CA
Remote
Full-time

A leading semiconductor company is seeking a Program Manager to lead customer-facing technical programs.The role involves driving program success by translating customer requirements into actionabl... Show more

 • Promoted

Customer Success Manager

ServiceTitan, Inc.Winnipeg, MB, CA
Full-time

As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction.You’ll be responsible for building strong relationships with our customers, under... Show more

 • Promoted

Customer Success Manager-Enterprise

Search AtlasWinnipeg, MB, CA
Full-time

The Search Atlas Enterprise Customer Success Manager (CSM) is responsible for ensuring enterprise clients maximize value from the Search Atlas platform.This role will build strong client relationsh... Show more

 • Promoted

Customer Success Manager

KarbonWinnipeg, MB, CA
Full-time

Karbon is the global leader in practice management software for growth‑minded accounting firms.Our award‑winning, highly collaborative cloud platform streamlines work and communication, enabling th... Show more

 • Promoted

Manager of Technical Accounts: Enhance Customer Success Strategies

Dialpad JapanWinnipeg, MB, CA
Full-time

Shape customer experiences as a Manager of Technical Accounts.Lead a team dedicated to providing top-tier support and strategic guidance for complex, high-value user accounts.You will empower your ... Show more

 • Promoted

Customer Success Manager | Mid-Market (Academic)

BioRenderWinnipeg, MB, CA
Full-time

At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science — transforming how knowledge is shared and making science open, collaborative, and eas... Show more

 • Promoted

Manager, Customer Success Manager

BioRenderWinnipeg, MB, CA
Full-time

Manager, Customer Success Manager.Manager, Customer Success Manager.Get AI-powered advice on this job and more exclusive features.At BioRender, we’re on a mission to accelerate the world’s ability ... Show more

 • Promoted

Account Manager (Customer Success Focus)

ParentWinnipeg, MB, CA
Full-time

Account Manager (Customer Success Focus).Account Manager (Customer Success Focus).We are seeking an Account Manager who will take ownership of client relationships and ensure their long-term succes... Show more

 • Promoted

Customer-Facing Implementation Manager Role

Coconut SoftwareWinnipeg, MB, CA
Full-time

Lead transformative customer implementations at Coconut Software.As an Implementation Manager, you will spearhead SaaS projects, ensuring a streamlined experience through detailed planning and stra... Show more

 • Promoted

Customer Programs Manager

New Flyer GroupWinnipeg, MB, CA
Full-time

New Flyer is North America's heavy‑duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands.It also offers infrastructure development throug... Show more

 • Promoted

Customer Programs Manager

New FlyerWinnipeg, MB, CA
Full-time

New Flyer is North America's heavy‑duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands.It also offers infrastructure development throug... Show more