Medical Office Assistant

Entity: Well Health Clinic Network Inc.

Position Title: Medical Office Assistant

Salary Range: $23.00 - $25.00 CAD per hour

Job Class: Full Time

Work Location: WELL Health Clinic Network - False Creek Wellness

About the Company:

WELL Health Technologies (TSX: WELL) is a leading technology-enabled healthcare company dedicated to improving health outcomes by empowering healthcare providers with innovative digital tools and services. As Canada's largest outpatient clinic network, WELL operates 250+ clinics nationwide and supports 3,100+ healthcare providers, facilitating more than 4.3 million patient visits annually. Through its comprehensive healthcare technology platform—including EMRs, telehealth, practice management, patient engagement, and revenue cycle solutions—WELL is transforming the delivery of healthcare across Canada. Learn more at www.well.company and www.wellclinics.ca.

Position Summary:

To support Well Health Medical & Longevity Centre, Diagnostic Imaging Department in clinic operations and in delivering patient care. All work should be delivered to standards and procedures established in Diagnostics procedure manual or otherwise requested by the Clinic Manager.

What you will be doing:

• Coordinates patient care through the clinic: checking in, prepping, escorting to change room, answering questions, monitoring the waiting room.
• Answers inquiries by phone, email, and in-person in a helpful, respectful, and efficient manner.
• Ensures that all requisition and referral forms are legible and signed by a physician.
• Maintains appointment schedule in Velox (booking, billing, and reporting).
• Maintains Oscar EMR, including the patient chart; performs tasks (including linking reports/results, uploading requisitions, and referrals) in support of patient care.
• Relays MRI/CT scan preparations to the patient.
• Ensures MRI/CT are stocked appropriately and ensures that they are ready for the next patient (gowns, scrubs, sheets, etc.).
• Ensures patient confidentiality is thoroughly practiced at all times.
• Handles patient images and reports according to HIPPA regulations.
• Assist MRI/CT technologists and radiologists when requested.
• Maintain a strong communication between patients, technologists, and radiologists.
• Ensure waiting room, change room and recovery area are tidy and clean.
• Performs all other related clinical, administrative tasks or special tasks as required.
• Provides patient care with a customer service lens.

You have:

• Previous experience in diagnostic imaging is preferred
• Ability to work well in a team environment
• Excellent written and verbal communication skills
• Computer proficiency – Microsoft Office Suite
• EMR proficiency – Oscar and Velox (an asset but not mandatory)
• Organized, accurate and efficient
• Proficiency in Cantonese and/or Mandarin is beneficial
• Ability to problem-solve
• Good sense of character and judgement
• English (fluent)
• Medical Terminology
• Medical Office Assistant certificate or 2+ years of office experience
• Basic Cardiac Life Support certificate

The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.

Want Read more about us: https://stories.well.company/

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