Sales Order Coordinator

About Us Are you ready to move distribution forward? Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world. We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business. At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we're looking for you! Scope: The Sales Order Coordinator is responsible for all aspects of order management and order processing for National retail accounts as well as responding to and executing day-to-day customer-related requirements. Duties & Responsibilities: * Validate customer orders by verifying price, UPC and quantity. Check for low or high margin items and report suspected items to Sales Rep / Purchasing prior to dropping order * Upload manual orders to Great Plains through internal web-based programs * Review and process EDI orders into GP * Communicate order related details to Operations through the shipping log or via email * Manage product flow to ensure maximum order fulfillment and minimal inventory risk * Maintain customer specific price lists and Item file on a regular basis * Communicate price changes and credit note information to customers where required * Manage phone / email inquiries from customers and the sales reps (internal/external) within a 24-hour timeframe * Communicate New Release updates to Customers in a timely manner * Maintain customer account information (i.e. store addresses and new store locations) * Communicate all product requirements on internal Buyer logs * Communicate special order requirements to Operations and Traffic Department i.e. delivery deadline, flyer order delivery dates * Research and provide proof of delivery (POD) information when required * Investigate and process customer claims, returns and post audits within 1 week of claim date and follow through with accounting until it's resolved * Ad hoc reports for customers/sales reps/senior management * Maintain a solid understanding of unique S2G business units i.e. Master distribution vs traditional, in how it relates to customers and sales representatives * Provide backup support when required in other SOC's absence Skills & Qualifications: * 2+ years of experience in a customer service focused role * Able to handle competing priorities, organize tasks, and meet deadlines * Excellent written, verbal communication and interpersonal skills * Strong attention to detail * Ability to work well independently and as a member of a team * Ability to adjust to change in a fast-paced environment * Intermediate computer skills required on PC based software - Excel, Word, and Outlook * Experience working with Great Plains software is an asset * Represent the Company with a high level of integrity and professionalism at all times even while under pressure The successful candidate will receive a conditional offer, contingent upon the successful completion of a background check conducted by our contracted third-party vendor. The specific clearance requirements vary by position and may include one or more of the following: criminal background check, credit check, employment verification, education verification, and driver's abstract review. If you have any questions along the way, please do not hesitate to ask. Solutions 2 GO Inc. is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. For more information on Solutions 2 GO Inc., please visit our website at: www.solutions2go.ca