Case Manager I

Requisition ID: 46858

Organization

Vancouver is consistently ranked as one of the world’s most liveable and environmentally sustainable cities. Recognized among BC’s Top Employers and Canada’s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents.

With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service, offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication.

Main Purpose and Function

The Case Manager I will work with assigned departments / employee groups to oversee non-complex workers’ compensation and non-occupational disability management cases. With a customer service focus, the incumbent will ensure non-complex disabilities are managed in an effective, timely and cost effective manner.

Specific Duties and Responsibilities

• Proactively manage non-complex occupational and non-occupational disabilities
• Identify errors in WCB law and/or policy
• Develop and coordinate basic suitable return to work plans
• Complete and submit WorkSafe BC Employer Reports of Injury
• Determine , present and support the City’s position with respect to benefit entitlement
• Represent and/or support the City in the appeal process and/or grievances as required
• Work closely with management, unions and employees to ensure appropriate timely return to work occurs
• Implement basic early intervention strategies for an employee’s quick recovery and return to work
• Liaise with physicians and other health care professionals
• Maintain regular contact with injured/ill employees with a focus on reducing time loss durations
• Work with WorkSafe BC to ensure the Board is proactive and complies with legislation
• Dealing with overpayments, WorkSafeBC errors, subrogation and other administrative case management functions.
• Other duties/responsibilities as assigned

Qualifications

Education and Experience:

• Undergraduate degree or diploma and at least one year of experience in a similar role or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

• Demonstrated track record of managing disabilities and absenteeism.
• Proven ability to exercise sound judgement.
• Ability to listen non-judgementally to information presented.
• Ability to deal with emotions of people using sensitivity, tact and empathy.
• Ability to make unpopular decisions that may have a negative financial consequence.
• A good understanding of medical terminology.
• An aptitude to provide an outstanding experience for clients.
• Proven decision making and problem solving skills.
• Ability to perform functions of the position with minimal supervision.
• Strong multi-tasking, time-management, negotiation and communication (verbal and written) skills.
• Strong diplomacy skills with an ability to be flexible and also give and take direction well.
• Excellent interpersonal skills and ability to build relationships with a broad range of stakeholders.
• Excellent documentation and time management skills.
• Strong computer literacy skills

Business Unit/Department: Human Resources

Affiliation: Exempt

Employment Type: Temporary Full Time

Position Start Date: October, 2026

Position End Date: April, 2028

Salary Information: Pay Grade RNG-050: $72,612 to $90,770 per year

Application Close: August 9, 2026

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.

The City of Vancouver acknowledges that it is situated on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh Úxwumixw (Squamish Nation), and səlilwətaɬ (Tsleil-Waututh Nation).More about unceded traditional territories

Before you click Apply now

Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.