Customer Service Representative

Job Description

Our client, a promotional products company, is hiring a Customer Service Representative to join their growing office. You will be working closely with and be mentored by the President who has 40 years' experience with two previous successful companies in this space.

Who is our client ? Our client works with leading companies to provide them with personalized promotional products to support executing effective marketing initiatives.

They provide a flexible work environment and excellent career growth opportunities.

Who are you? The idea of getting in on the ground floor with a winning business manager excites you. You enjoy working in a fun and fast-paced environment, enjoy a diversity of tasks, and want to help to elevate the brands of existing clients, which are some of the biggest, international, companies in the world.

Strong English command and a "can do" entrepreneurial mindset is a must!

Salary :

Base - $50,000 - $60,000 per year (depending upon ability and experience)

Hours of Work :

Monday to Friday, 8 : 00am to 5 : 00pm

After training, working from home is a possibility.

Location :

Candidate will work initially in an Waterloo office for training.

The position will transition to hybrid / remote over time.

The chosen candidate must have their own car.

Responsibilities

• Work closely with the President in servicing large international clients, such as Samsung, Manulife, Beacon Roofing, LG Electronics, Centimark, and more.
• Monitor demand and analyzes inventory data to anticipate future supply and logistical needs, as well as website control.
• Preparing quotations and presentations for clients, both virtually and in person.
• Handle inside sales responsibilities by responding to customer inquiries and maintain good relationships with customers, vendors and logistics.
• Placing orders for various products and following up to ensure deliverables are met.
• Maintain effective and accurate storage of data, both electronic and physical filing (as needed).

Requirements

• University degree or College diploma in Business (or related) is an asset.
• Promotional, marketing, print industry, ad agency, or graphics experience will be a strong asset.
• 1-3 years of related account management or customer service experience, with a minimum of 3 years of overall work experience.
• Must be proficient in Microsoft Office (Excel, Word, PowerPoint). This will be assessed.
• Strong command of the English language is a must. Bilingual (English / French) is an asset.
• Ambitious and self-motivated with the ability to work independently.
• Sales and customer service minded with great energy. People person.
• Flexibility to work with changing priorities.

Benefits

• Small, but quickly growing company. Strong leadership.
• Supporting highly visible and world-class brands.
• Starts with 4 weeks vacation / holiday package.
• Flexible work environment.
• Benefits are available after 3 months.

If your experience and personal qualities match the above description, this may be the role for you. CLICK APPLY below to learn more!

We thank all who apply for this position. We commit to "communicate quickly, communicate often, and communicate well". All applicants will be contacted within 5 business days.

We value diversity!! We recruit, hire, and promote, both internally and to our clients, without regard to race, national or ethic origin, colour, age, religion, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics or disability.

Accommodations are available for candidates during all aspects of the selection process. IND1

Requirements

University degree or College diploma in Business (or related) is an asset. Promotional, marketing, print industry, ad agency, or graphics experience will be a strong asset.

1-3 years of related account management or customer service experience, with a minimum of 3 years of overall work experience.

Must be proficient in Microsoft Office (Excel, Word, PowerPoint). This will be assessed. Strong command of the English language is a must.

Bilingual (English / French) is an asset. Ambitious and self-motivated with the ability to work independently. Sales and customer service minded with great energy.

People person. Flexibility to work with changing priorities.