Bilingual Customer Service Representative (Remote Canada)

This is a Remote position in Canada.

Business hours are Monday to Friday 7 : 00 am to 8 : 00 pm EST, Saturday 8 : 00 am to 6 : 00 PM EST. Agents are scheduled for 8.

5 hour shift, a 40 hour work week during the hours of business operations.

Who We Are :

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced and uncomplicated digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values :

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer :

Hourly range of $21-$24 depending on experience, skill set, qualifications, and other relevant factors.

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

Immediately vested 401K (US) or RRSP (Canada) with company match

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave (US)

Employer-paid short-term disability, long-term disability, life insurance, and AD&D

Robust Employee Assistance Program

Employer paid Leap into Service Day to volunteer

Tuition Reimbursement for eligible programs

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and rapid advancement

We’re Looking For :

We are seeking a Customer Service Representative with experience in providing exceptional customer service. You will be part of a Global Customer Service team responsible for ensuring customer satisfaction and issue resolution.

You will be involved in handling customer inquiries, providing product assistance, and resolving concerns. In this role, you will have the opportunity to use your experience in prioritizing customer needs, resolving issues efficiently, and maintaining a positive customer-centric approach.

The ideal candidate will have 2+ years of experience in customer service with the ability to develop a strong understanding of our product offerings.

You Are :

Customer-Focused. Your primary focus is on understanding and meeting the needs of our customers. You go the extra mile to ensure their satisfaction and happiness.

Effective Communicator . You possess strong communication skills, both verbal and written, allowing you to articulate solutions clearly and concisely.

Adaptable. You are flexible and can easily adapt to changes in procedures, priorities, and technology.

Resolute. You strive for excellence to obtain First Contact Resolution by identifying issues, understanding requests, determining the root cause, and then selecting or explaining the solution clearly and effectively.

You Will :

Handle inbound customer inquiries and provide timely and accurate responses.

Initiate outbound calls to address customer concerns and ensure they have a positive experience in a timely manner.

Work within multiple channels to include chat, case (written), and phone calls (verbal).

Collaborate with cross-functional teams to expedite issue resolution and enhance the overall customer experience.

Must Have’s :

2+ Years of customer service experience.

Proficiency in handling customer inquiries, resolving issues, and managing customer expectations.

Strong organizational and time management skills.

The ability to troubleshoot within technical applications and proficient in utilizing multiple applications at once.

Excellent oral and written communication skills.

Nice to Have’s :

Experience using CRM software for tracking customer interactions.

Previous experience in the automotive industry.

Existing familiarity with our specific product offerings.

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Hourly : $21.00 - $24.00

Depending on experience, skill set, qualifications, and other relevant factors.)