Talent.com
CB Canada
Guest Services Representative-CNB Full TimeCB Canada • Moncton, New Brunswick, Canada
Guest Services Representative-CNB Full Time

Guest Services Representative-CNB Full Time

CB Canada • Moncton, New Brunswick, Canada
30+ days ago
Salary
CA$16.15–CA$18.30 hourly
Job type
  • Full-time
Job description
Position Summary

Under the direct supervision of the Manager-Guest Services, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities
  • Answers guest services switchboard; informs or re-directs calls accordingly
  • Greets guests in person; offers information on the facility, events and promotions
  • Providing information on the facility, bag and coat check, special events and promotions
  • Ability to make clear concise announcements on drawings, events and special promotions over a PA system
  • Soliciting, identifying and enrolling new gaming customers into the Encore Rewards program
  • Maintaining Encore Rewards program
  • Maintaining all services standards
  • Maintain current knowledge/familiarity with all resort services and features including promotions and offerings
  • Maintaining highest standard of professionalism, ethics, grooming and attitude towards guests, clients and associates
  • Conducts guests to other areas as requested; conducts facility tours
  • Maintains waiting lists for table games and the Poker Room
  • Responds to, resolves or escalates issues as required
  • Communicates effectively with all appropriate operational departments
  • Builds strong working relationships with guests and team members
  • Ensures compliance with licensing laws, health and safety and other statutory regulations
  • Performs other duties as assigned or directed

Education and Qualifications

  • High School Diploma
  • Minimum one year of experience in customer service; gaming experience an asset
  • Ability to successfully obtain a Gaming License
  • Ability to stand for long periods of time
  • Serving it Right Certificate
  • A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
  • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Work Environment Considerations

  • Regular casino environment, standing for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, some exposure to verbal, non-traditional work hours

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest, and will contact those qualified to continue in the recruitment process.

Create a job alert for this search

Guest Services Representative-CNB Full Time • Moncton, New Brunswick, Canada

Similar jobs

Business Development Representative (Remote - Canada)

Beyond Media Digital Inc.Moncton, Moncton Parish, CA
Remote
Full-time +1

We\'re actively hiring for this position.Circuit Virtual Tours is unifying the visitor experience through virtual and self-guided tours and interactive maps.Campuses, offices, and retirement homes ... Show more

 • Promoted

Remote Lead Generation Specialist - Commission Sales

Insurance Protection SpecialistsMoncton, Moncton Parish, CA
Remote
Full-time

A financial solutions provider is seeking a Work From Home Commission Sales Lead Generation Representative in Mississauga.The position requires excellent English skills, telemarketing experience, a... Show more

 • Promoted

Great Canadian Banquet Server Needed

Great Canadian EntertainmentCity of Moncton, NB, CA
Full-time

Become a Banquet Server at Great Canadian, where you will provide exceptional service to guests in various dining and event settings.Join a team that values safety and customer satisfaction.This po... Show more

 • Promoted

Remote Outside Sales Representative in Eastern Canada - Uncapped Earnings!

Walker LovellMoncton, Moncton Parish, CA
Remote
Full-time

Take control as an Outside Sales Representative in a remote role focused on Eastern Canada.Thrive in a sales position targeting essential industrial sectors, backed by substantial earnings potentia... Show more

 • Promoted

Bilingual Customer Service Representative

XperigoMoncton, NB, CA
Full-time

Bilingual Customer Service Representative.Join our award-winning workplace and support some of the most prestigious and innovative automotive companies in the industry.Proudly Canadian, Xperigo has... Show more

 • Promoted

Full-Time Inside Sales Representative Remote

AO Globe Life - Simonne LeBlancMoncton, Moncton Parish, CA
Remote
Full-time

Launch your sales career as a Full-Time Inside Sales Representative, working from home with a flexible schedule.Connect with warm leads to assist them in achieving their financial protection goals.... Show more

 • Promoted

Customer Success Representative | Betty CA

BettyMoncton, Moncton Parish, CA
Full-time +1

Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming.Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as... Show more

 • Promoted

Outside Sales Representative (Maritime/Construction Specialist) - Moncton, NB

Certified LabsCity of Moncton, NB, CA
Full-time

Certified Labs- Outside Sales Representative.Maritime/Construction Specialist.Territory: Moncton, NB (Eastern NB/ PEI).We are looking for a high-energy, disciplined Sales Representative to own a te... Show more

 • Promoted

Sales Development Representative (Remote - Canada)

Smart Apartment DataMoncton, Moncton Parish, CA
Remote
Full-time

Smart Apartment Data is an employee-rated five-star company and a winner of the ‘Best & Brightest Companies to Work for.Founded over 20 years ago, SMART is the premier provider of apartment data an... Show more

 • Promoted

Mortgage Representative (New to Industry)

PerchMoncton, Moncton Parish, CA
Full-time

Target Starting Income $70,000 - $100,000 | Fully Commissioned | Uncapped Earning Potential.Are you a natural salesperson with a proven record of success in a commission-based role? Take your caree... Show more

 • Promoted

Remote NP: Telemedicine, Flexible Hours (MB/BC)

FelixMoncton, Moncton Parish, CA
Remote
Full-time

A telemedicine platform, Felix, is seeking licensed Nurse Practitioners to provide online care throughout Canada.This flexible position allows practitioners to work from home with the option of sch... Show more

 • Promoted

Call Center Representative Agent Work At Home - Part Time Paid Panelists

ApexFocusGroupDieppe, New Brunswick, CA
Remote
Full-time +3

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more

 • Promoted

Bilingual Customer Service Pro - Flexible Hours & Growth

Circle KSaint-Antoine, NB, CA
Full-time

A leading convenience store chain in Saint-Antoine, New Brunswick is seeking a Customer Service Representative.You will greet customers, manage the cash register, and provide friendly service while... Show more

 • Promoted

Cruise Line

Delta AirMoncton, Moncton Parish, CA
Full-time

Guest Hotel Invoicing Specialist – Remote – US.Attention! This vacancy is temporarily suspended!.Princess Cruises, Holland America Line, Seabourn and P&O Cruises Australia, united as Holland Americ... Show more

 • Promoted

Customer Service Representative

Circle KShediac, NB, CA
Full-time +1

Customer Service Representative.Be among the first 25 applicants.Customer Service Representative.Store 6002040: 584 Main Street, Shediac, New Brunswick E4P 2H2.Customer Service Representative.As a ... Show more

 • Promoted

SUN LIFE FINANCIAL ADVISOR-Experienced (Licensed/Registered)

Sun LifeMoncton, Moncton Parish, CA
Permanent

It all starts with great advice.Make the move to becoming a Sun Life advisor today!.Running your own business is tough, yet so rewarding.Why not have a partnership that gives you a competitive adva... Show more

 • Promoted

Technical Service Representative (Part Time)

Best Buy CanadaCity of Moncton, NB, CA
Part-time

You’ll love it here! We are hiring immediately for a technical service representative, which we call service agent.In this role, you will take care of our customers’ service and repair needs.No exp... Show more

 • Promoted

Sales Representative - Flexible Hours

TELUSDieppe, Westmorland County, CA
Part-time

Boost your earnings as a Sales Representative with limitless commission opportunities.Join our team to connect with customers and improve their lives through innovative solutions.In this part-time ... Show more

 • Promoted

Bilingual Membership & Partnerships Manager (Remote)

Strauss event & association managementMoncton, Moncton Parish, CA
Remote
Full-time

A management consultancy specializing in event and association management is seeking a Bilingual Account Manager (Membership Manager) to support member recruitment and services, manage booth and sp... Show more

 • Promoted

U.S. Nursing Opportunities for Canadian RNs with Full Support

Conexus MedStaffMoncton, Moncton Parish, CA
Full-time

Embark on an enriching nursing career as a Canadian RN in the U.Enjoy full TN visa support, competitive hourly rates, and a relocation bonus to start fresh! We are looking for qualified Canadian R... Show more