Claims Representative II

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: French is required, English is an asset.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

The Claims Representative II is responsible for the investigation, negotiation and settlement of complex automobile, property, farm, commercial and environmental claims.

How you will create impact:

• Investigate, interpret coverage, reserve adequately, negotiate and settle complex automobile, property, farm and commercial claims with minimal unit specialist involvement.
• Contribute to a client service culture by embedding client engagement philosophies into daily work and implementing innovative, client-centric decision making, to be THE industry leader in client engagement.
• Work with clients, vendors and government officials on ensuring efficiency, timeliness and quality of the settlement of the loss.
• Set up and maintain files for assigned claims.
• Provide quality client service to our clients in accordance with claims service standards.
• Coach and act as a technical resource for other claims staff.
• Participate in audits and training as required.
• Authorize payments and reserves of up to $200,000 authority.

To join our team:

• Three (3) to five (5) years successful related claims handling experience or related business experience.
• Valid AMF Claims Adjuster Cerification in Personal-Lines and Commercial-Lines Damage Insurance (Autorité des marchés financiers – Quebec specific licensing requirement) is required.
• Chartered Insurance Professionals (CIP) designation is an asset.
• Advanced knowledge of policy wordings, legislation, regulations and construction practices.
• University/College Degree.
• Proficiency in French is essential to the main duties in this role, including servicing and communicating primarily with majority francophone clients, groups, teams. The essential non-English duties are not assignable to adjacent or other team members.
• Proficiency in French is essential to the main duties in this role, including servicing and communicating primarily with majority francophone clients, groups, teams. The essential non-English duties are not assignable to adjacent or other team members.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

“Expected salary

Salary placement

“The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.”

Incentive/Variable pay

“Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.”