Franchise Performance Coaching Manager - contract position
Expedia Group
Virtual, British Columbia, Canada
$30,5 an hour (estimated)
Temporary
Full-time
This role is a fixed term contract position for 13 months.
What you’ll do :
- Provide leadership and support to the Canadian FPC Team that involves analyzing performance metrics, identifying areas for improvement, and creating tailored COMPASS System coaching plans to address these needs.
- Facilitate annual business planning sessions with the FPC Team aimed at improving unit economics.
- Support FPC’s on their Quarterly Priorities, maintaining a focus on local execution of the core Franchise strategies.
- Set monthly objectives for the team that support the organizations priorities such as promotions, technology launches etc.
- Foster and environment of personal accountability for all Canadian retail stores to adopt all the Expedia Cruises systems and is compliant in all areas of our Brand Standards.
- Ensure FPCs are supported and knowledgeable of all center operations through CruiseDesk to support growth.
- Manage and stay updated on industry trends, best practices, and changes within the franchise system initiating continuous improvements to enhance franchisee performance and overall operational efficiency.
- Monitor FPC performance through data analysis and regular 1 : 1 coaching check-in’s that provides constructive feedback on performance metrics, highlighting strengths and areas requiring improvement to drive overall business success.
Shoppers Confidential Program
- Manage the full Shoppers Confidential program and the execution of secret shops.
- Send monthly spend updates to the Sr Manager & Operations Sr Director on Shopper Program
- Send Shop requests to Manager at Shoppers Confidential
- Update FPC team on shops results and necessary action plan follow-ups.
- Manage the shopper's document to track all changes throughout the year.
Brand Compliance Program
- Manage weekly updates to FPCs on Compliance Progress, Defaults, and Action Plans.
- Attend Bi-Weekly Compliance Meetings with Franchise Services.
- Manage and update the Compliance Dashboard with all assessments.
- Manage Canadian FPC Action Plans and discussions with Franchisees.
- Manage and maintain strategic Confluence Page.
- Merchandise brand compliance communications via internal corporate portals.
Project Management :
- Develops project plans, defines timeframe, and prioritizes tasks to achieve project milestones and deliver intended objectives.
- Identifies the type of resources required to support a project and makes recommendations.
- Monitors progress to meet project milestones, timelines, specifications, and requirements.
- Uses analytics to make or support decisions and businesses cases.
Who you are :
- 3-5+ years experience leading a field coaching team preferably within the franchise industry.
- Experience working with franchisees.
- Can rally others around common goals and bring them along.
- Excellent organizational skills and project management skills.
- Can build and maintain mutually beneficial relationships.
- Strong communication skills that can inspire others to take action.
- Strong ability to effectively collaborate across functions and departments.
- An attention to detail and be process driven.
- The ability to see connections in data, events and trends.
- Demonstrates a passion and ability for continuous improvement.
- Must be comfortable in a fast paced and constantly evolving environment.
- Ability to have candid and direct conversations that lead to positive outcomes.
- Proficiency with pBI, MS Excel, MS Word, PowerPoint, and other online tools.
- Ability to travel when needed (including travel outside of the US and Canada).
- Be productive within a flexible working arrangement of home-based office and onsite office, splitting your time equally between both.
9 days ago