Care Navigator / Receptionist

Tobe responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team. Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.

It would be useful if the postholder would be able to work extra hours some weeks to cover holidays and sickness.

Main duties of the job

Thefollowing are the core responsibilities of the receptionist. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels :

Maintainingand monitoring the practice appointment system

Processpersonal, telephone and e-requests for appointments

Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately

Signpostpatients to the correct service

Initiatingcontact with and responding to, requests from patients, team members andexternal agencies

Dataentry of new and temporary registrations and relevant patient information as required

Inputdata into the patients healthcare records as necessary

Directrequests for information i.e. SAR, insurance / solicitors letters and DVLAforms to the administrative team

Manageall queries as necessary in an efficient manner including SystmOne tasks and emails

Completeand log the daily fridge temperature and monthly data logging on TeamNet

Maintaina clean, tidy, effective working area at all times

Monitorand maintain the reception area and notice boards

Supportall clinical staff with general tasks as requested

About us

Sleights andSandsend Medical Practice is a General Medical Services Practice, located nearWhitby, North Yorkshire. It has a current list size of 5,200 patients.

The Practiceprovides services to residents of Sleights, Whitby and the surroundingvillages. It has a branch surgery at Sandsend, approximately 5 miles from themain Surgery in Sleights, along the coast. Both surgeries are purpose built,have a dispensary and parking. The Sleights Surgery is owned by the Partnersand the branch surgery has a long term lease. The Practice dispenses to 65% ofpatients.

The Practice has a dedicated team which workstogether to deliver high quality, accessible care within a supportive, friendlylearning environment. The GP Partners and salaried GPs work part-time as wevalue a healthy work / home balance.

Job responsibilities

Thefollowing are the core responsibilities of the receptionist. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels :

Maintainingand monitoring the practice appointment system

Processpersonal, telephone and e-requests for appointments

Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately

Signpostpatients to the correct service

Initiatingcontact with and responding to, requests from patients, team members andexternal agencies

Dataentry of new and temporary registrations and relevant patient information as required

Inputdata into the patients' healthcare records as necessary

Directrequests for information i.e. SAR, insurance / solicitors letters and DVLAforms to the administrative team

Manageall queries as necessary in an efficient manner including SystmOne tasks and emails

Completeand log the daily fridge temperature and monthly data logging on TeamNet

Carryout system searches as requested

Maintaina clean, tidy, effective working area at all times

Monitorand maintain the reception area and notice boards

Supportall clinical staff with general tasks as requested

Person Specification

Qualifications

• Educated to GCSE level or equivalent

Experience

Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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