Client Care Specialist / Veterinary Assistant - Pickering Animal Hospital

We are located in an up-and-coming area of Pickering, our plaza offers many interesting vendors, including banks, restaurants, a dollar store, Planet Fitness, and a Montessori Daycare. Pickering Animal Hospital provides a supportive and collaborative work environment, many of our team members have been with us for well over 10 years and some of our clients have been with us for as long as 30 years. We all have a strong desire to make work both fun and meaningful.

https : / / pickeringanimalhospital.ca /

About The Role

Our ideal Client Care Reception / Veterinary Assistant builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad‑hoc document requests.

Our ideal candidate will also take on some veterinary assistant tasks, including counselling and educating clients, under the direction of a Veterinarian or an RVT, on various aspects of animal care such as dosage / purpose of medications, home care, vaccination requirements, and preventative healthcare recommendations. In collaboration with the team, they will suggest and explain laboratory procedures and testing. They will also greet, handle, and treat animals in a way that contributes to an environment in which animals feel safe and secure. Experience with Avimark is an asset. Any experience in Veterinary Assistant or Customer Care Specialist is an asset.

What We Offer

• Competitive Base Salary
• Networking, Collaboration & Knowledge Exchange With Other Veterinarians Within Our Practices
• Comprehensive Benefits Include : Medical, Dental & Life Insurance
• Flexible Schedule
• Vacation & Paid Time Off

Meet VetCare

VetCare (vet-care.ca) is a proudly Canadian-owned acquirer and operator of veterinary practices, based in Vancouver, and with passionate team members across Canada. Our commitment to care is at the heart of what we do, from guiding our talented medical and operations teams, supporting practice owners through seamless transitions, and providing the highest quality of care to patients through our community-focused practices.

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