Hospice & Bereavement Case Manager (1 Year Contract)

Job Description The Hospice and Bereavement Case Manager is accountable for seamless service experience that meets the individual needs of the client and their family, compliance with legislation through proper documentation, and has the ability to communicate with various levels within the organization in a clear and concise manner.

The Hospice & Bereavement Case Manager works closely with Intake staff, and consults and collaborates with other community service providers, leading by example, demonstrating professionalism and enthusiasm in all dealings.

We are looking for : a full-time, one-year contract Case Manager, Hospice and Bereavement

Salary : Commensurate with experience

Hours of Work : 34 hours / week. This is a hybrid role that requires some time in office and in the community.

Reports to : Manager of Social Work, Hospice and Bereavement, Adult Day Program

Responsibilities : Client Service Experience Excellence & Quality Improvement

• Facilitate bereavement support groups tailored to client’s needs
• Train and match Hospice and Bereavement volunteers with clients
• Ensure that clients and their families experience a high quality and responsive service.
• Provide information, advice and support to the client / family regarding the care plan.
• Conduct ongoing assessment of the client’s needs while on your caseload and revise the care plan for the client as required.
• Provide counselling to the client / caregiver and initiate support linkages for the client / caregiver with internal and community resources where possible.
• Advocate on behalf of the client / caregiver where possible / appropriate to ensure the receipt of services.
• Lead and participate in consultations and case conferences with service providers to discuss care plans and service needs.

Information Management and Reporting

• Prepare and ensure accurate, thorough and timely recording of client information including reports and correspondence, and ensure all information is up-to-date in the information management system and documented in accordance to departmental policies and procedures, legislation and College requirements.
• Document client contacts and communications during case manager involvement, and in preparation for discharge.
• Develop and implement appropriate short and long-term care plans for the client / caregiver based on initial assessment.

Team Building and Leadership

• Build support for agency vision and departmental goals / objectives by communicating, collaborating and leading by example.
• Demonstrate the ability to support and work cohesively in a team environment.
• Look for daily opportunities to highlight the connection between overall strategy and day-to-day activities.
• Provide consistent communication and feedback to all within the Team and other staff involved.
• Act as a change agent to positively encourage others and manage change.
• Supervise and mentor students.

Management of Relationships with External Partners

• Actively develop and foster trust-based and collaborative partnerships with external customers from key organizations involved.
• Actively participate on Community-based committees / projects and ensure that Circle of Care’s assets, interests and desires are represented and listened to.

Management of Relationships with Internal Partners

• Provide service / process communication to key internal stakeholders, inclusive of expectations, problem solving and troubleshooting support.
• Lead and / or participate on internal cross-functional project teams to lend skills, competence and product knowledge.
• Lead by example with Internal Partners and demonstrate the organizational values in all personal behaviours.

Risk, Health and Safety Management

• Identifying and reporting health and safety incidents and concerns in a timely manner to the appropriate supervisors and / or funders, documenting incidents in EasyCare and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38).
• Participating in health and safety processes and procedures
• Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being
• Participating in all health and safety training initiatives on a regular basis.
• Taking proactive action against client incidents within your scope of practice.
• Developing a plan to identify, manage and / or minimize client safety risks or situations in adherence with risk management operations policies
• Assessing the severity of an adverse client safety / risk event and determining the best follow-up and developing an action plan following the event.

Collaborating with funder (ex. HCCSS) and following any additional processes as required.

• Calling emergency services (911) when the client is at an immediate risk of harming themselves or others, or if there is a serious injury and / or imminent harm.
• Evaluating any potential hazards and identifying clients at risk for adverse health and safety events, taking preventative measures when necessary to minimize reoccurrence.
• Reporting all safety events impacting clients, caregivers and families in a timely and honest disclosure.

Qualifications

• A graduate degree with a healthcare focus or equivalent, from an accredited institution.
• Expertise and training in Bereavement Education and Grief Counseling.
• Registered with the associated professional college.
• Minimum 2 years of experience in a healthcare client service environment.
• Experience in providing group facilitation.
• Superior knowledge and understanding of end of life and family dynamics.
• Experience with the seniors' population, adults and younger adults experiencing bereavement including sudden loss, and death by suicide and substance abuse.
• Ability to mentor and supervise students
• Knowledge of community resources, health care and social service systems.
• Excellent interpersonal and communication skills.
• Strong client and customer focus.
• Proven bias for action, excellent critical thinking and time management skills.
• Intermediate to advanced skills in an automated environment and with the Microsoft Office environment, inclusive of Excel and Power Point, and the ZOOM platform
• Ability to travel to various worksites on a regular basis and to respond to emergency situations as required.
30+ days ago